Subject: RE: [#4673793] - Returns
From: Jessie Caparas <[email-masked]>
To: Varun Sharma <[email-masked]>, Splash <[email-masked]>, Naseem Ahmad <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Abhishek Sailani <[email-masked]>
Date: Thu, 15 Sep 2022 07:24:07 +0000

@Apoorv Joshi<mailto:[email-masked]> @Nikhil Bishnoi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please check on this!

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Varun Sharma <[email-masked]>
Sent: Thursday, September 15, 2022 9:33 AM
To: Splash <[email-masked]>; Naseem Ahmad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Abhishek Sailani <[email-masked]>
Subject: RE: [#4673793] - Returns

@Splash<mailto:[email-masked]>- Naseem and I replied to you on Monday asking for more details and reconfirming the amount should be 294 not 2K.
Why is there no reply on that, and a follow up without responding to our queries.

Best
Varun

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 15, 2022 9:27 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhishek Sailani <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4673793] - Returns

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Hi Team,

Is there any Update?
We appreciate your assistance with this issue.

Problem Statement: Refund Follow Up
Order Date: Jun 21, 2022
Order ID: 9575049841
Return Tracking ID: RP070222002928
Item ID: 163673327 \ 163690563 \ 163679914 \ 163925295 \ 163648112 \ 163634646
Assistance Required: Refund Approval

Issue Description: The customer is telling that he has returned the items and the courier confirmed that they have returned them. But WH has confirmed that they have received only 1 item out of 6. We kindly ask you for refund approval for these items so this case can be resolved.

Case history: a month ago (Sun, 31 Jul 2022
Customer history: 6/11/22
Orders number: 6
Orders amount: 2,005 AED

Thanks in advance.

Regards,
Ziena.

4673793:1125156
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