Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Wed, 14 Sep 2022 16:15:17 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

M

Hi team

Mahmoud Emad Elsayed

M

freshdesk ticket creation is not yet mandatory on the new freshchat account

Mahmoud Emad Elsayed

A

even for homebox?

Apoorv Joshi

A

because homebox has been migrated to that link as well

Apoorv Joshi

A

and they require tickets for their chats i think

Apoorv Joshi

M

but please ensure you will still creating a tickets after after solving

Mahmoud Emad Elsayed

M

for all @apoorv

Mahmoud Emad Elsayed

A

okay mahmoud

Apoorv Joshi

A

Thank you for confirming

Apoorv Joshi

A

I was checking with malik regarding this just now

Apoorv Joshi

M

how did add it to the new freshchat account ?

Mahmoud Emad Elsayed

M

i have revoke it twice

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

how did add it to the new freshchat account ?

i think it was migrated yesterday

Apoorv Joshi

M

image.png (26.2 KB)

Malik Ismail

M

Pls inform agents to use 2nd option resolve & create ticket

Malik Ismail

A

Malik Ismail

Pls inform agents to use 2nd option resolve & create ticket

I am informing

Apoorv Joshi

A

Malik Ismail

Pls inform agents to use 2nd option resolve & create ticket

Hi @malik.ismail , Mahmoud just mentioned that we have to create ticket only if it is required after resolving. So this option is not coming for me as it is disabled. And we are going to create the ticket manually for the case where escalation is required.

Apoorv Joshi

A

rest will be resolved

Apoorv Joshi

M

systematically it will be optional

Mahmoud Emad Elsayed

M

but the team always have to select solve and create a ticket

Mahmoud Emad Elsayed

M

not "solve" only

Mahmoud Emad Elsayed

A

Okay i got it mahmoud, thank you for explaining it

Apoorv Joshi

A

image.png (43.6 KB)

Apoorv Joshi

A

@mohmoud.elsayed This option is not coming right now - When we click on resolve, the chat gets resolved directly in this chat group - https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78826/conversation/657032862409979

Apoorv Joshi

M

Refresh

Mahmoud Emad Elsayed

M

and please dont change any setting

Mahmoud Emad Elsayed

M

check now

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

check now

checking

Apoorv Joshi

N

Mahmoud Emad Elsayed

check now

Hi Mahmoud, We are still not getting the option to create a ticket on What App chat.

Nikhil Bishnoi

N

Apoorv Joshi

checking

Hi Mahmoud, the option is coming now.

Nikhil Bishnoi

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