Subject: RE: Deduction against on validation cancelled orders 7381942164 & 7381942176
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Elbadri <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Manish Kumar <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Sun, 11 Sep 2022 12:21:43 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Mohammed Abdulla

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Sunday, 11 September, 2022 1:41 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Elbadri <[email-masked]>; Escalations Dxbteam <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Muhsin Thai Valappil <[email-masked]>
Subject: RE: Deduction against on validation cancelled orders 7381942164 & 7381942176

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 24

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

8/12/2022 17:13

'677950

'BENEFIT

'046706

1 - Purchase

'048

'24

'CAPTURED

'00

'7381942164

'202222406791320

'222458285179

'7

'193.188.122.79

'5a3cc656-55ae-4df8-9735-a1ebc0a59937

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 11, 2022 9:59 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deduction against on validation cancelled orders 7381942164 & 7381942176

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 11, 2022 9:23 AM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deduction against on validation cancelled orders 7381942164 & 7381942176

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 11, 2022 9:17 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deduction against on validation cancelled orders 7381942164 & 7381942176

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 24

The benefit details for the order # 7381942176 is not available.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

8/12/2022 17:13

'677950

'BENEFIT

'046706

1 - Purchase

'048

'24

'CAPTURED

'00

'7381942164

'202222406791320

'222458285179

'7

'193.188.122.79

'5a3cc656-55ae-4df8-9735-a1ebc0a59937

'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 8, 2022 12:12 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deduction against on validation cancelled orders 7381942164 & 7381942176

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Zeeshan,

Kindly check and advise us on the below deduction reported by the customer with respect to order ids Order ID: 7381942164 & 7381942176
Amount : 24 BHD & 24 BHD

Customer contact number : +97332211983
Customer email : [email-masked]<mailto:[email-masked]>

Assistance Required: The orders has cancelled on validation and the customer has confirmed the amount has already deducted from his account the customer is placed the order by BENEFIT

Thak you for your help.

Regards,
Manish

________________________________
From: "Elbadri" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 8, 2022 7:46:01 AM
Subject: On validation  cancelled

Hi team

Problem Statement:On validation

Order Date : 8/12/22 6:12 PM & 8/12/22 6:13 PM

Order ID: 7381942164 & 7381942176
Amount : 24 BHD & 24 BHD

Customer contact number : +97332211983
Customer email : [email-masked]<mailto:[email-masked]>

Assistance Required: The orders has cancelled on validation and the customer has confirmed the amount has already deducted from his account the customer is placed the order by BENEFIT

Regards,
CS Team Badri .

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