Subject: Re: Benefit Transfer: Order id: 7383018346
From: Nikhil Bishnoi <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Aya Saoud <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Sat, 3 Sep 2022 03:45:30 -0700 (MST)

Hi Zeeshan, 

Kindly assist us to get this resolved at the earliest. Thank you for your help. 

Regards, 
Nikhil 

From: "Muhsin Thai Valappil" <[email-masked]> 
To: "Mohmed Ghadiyali" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Aya Saoud" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elbadri" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]> 
Sent: Thursday, 1 September, 2022 22:01:22 
Subject: RE: Benefit Transfer: Order id: 7383018346 

Approved. 

Regards, 

Muhsin Thai Valappil 

From: Mohmed Ghadiyali <[email-masked]> 
Sent: Thursday, September 1, 2022 4:23 PM 
To: Muhsin Thai Valappil <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Aya Saoud <[email-masked]>; Manish Kumar <[email-masked]>; Elbadri <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]> 
Subject: RE: Benefit Transfer: Order id: 7383018346 

Hi [ mailto:[email-masked] | 
@Muhsin Thai Valappil ] 

Please approve 

Regards, 

Mohmed Ghadiyali 

From: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 1, 2022 3:14 PM 
To: Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Aya Saoud < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit Transfer: Order id: 7383018346 

Dear Mohmed, 

Please find below benefit pay details and screenshot below. 

Please help to process 

Refund Amount BHD- 3.5 

	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

8/20/2022 22:19 	

'677950 	

'BENEFIT 	

'851929 	

1 - Purchase 	

'048 	

'11.7 	

'CAPTURED 	

'00 	

'7383018346 	

'202223211573017 	

'223218511720 	

'7 	

'88.201.6.118 	

'9b6995ad-e2b0-4a15-b46b-8a3cd31b5265 	

'BENEFIT 

Thanks & Regards, 

Zeeshan 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 1, 2022 10:31 AM 
To: Zeeshan Mohammad(TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohmed Ghadiyali < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Aya Saoud < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elbadri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Benefit Transfer: Order id: 7383018346 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Zeeshan, 

Kindly assist us to get an update on this. Thank you for your help. 

Regards, 

Nikhil. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Zeeshan Mohammad, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohmed Ghadiyali" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Aya Saoud" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 28 August, 2022 16:35:18 
Subject: Benefit Transfer: Order id: 7383018346 

Hi Zeeshan, 

Please assist us in the below benefit transfer. 

Problem statement: Refund Follow Up 

Order id: 7383018346 

Order date: Aug 20, 2022 

Refund amount: 3.5 BHD 

Payment method: BENEFIT 

Jira link: [ https://landmark.atlassian.net/browse/REL-159039 | https://landmark.atlassian.net/browse/REL-159039 ] 

Issue description: The customer was complaining about the refund as she wants it to be in her bank account (BENEFIT), so we have escalated the issue to Jira team in order to remove the amount from the customer's My Credit, and they confirmed to us that the amount has been removed, so please check and do the needful. 

Thanks for your help! 

Regards, 
Manish 

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