Subject: RE: Benefit transfer request: 7382378389
From: Mohmed Ghadiyali <[email-masked]>
To: Muhsin Thai Valappil <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Aya Saoud <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Thu, 1 Sep 2022 14:45:35 +0000

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]>
Sent: Thursday, September 1, 2022 4:55 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Aya Saoud <[email-masked]>
Subject: Re: Benefit transfer request: 7382378389

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 20

Benefit Amount BHD- 18.54

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
8/15/2022 22:01
'677950
'BENEFIT
'432591
1 - Purchase
'048
'18.54
'CAPTURED
'00
'7382378389
'202222745060337
'222758372738
'7
'89.148.42.64
'a7cbe845-a55b-4e7b-aa17-94eb0ec8e770
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 1, 2022 5:00 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>
Subject: Benefit transfer request: 7382378389

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Please assist us on the below benefit transfer.

Problem Statement: Refund Follow Up
Order Date: 8/15/22
Order ID: 7382378389
Refund amount: 20 BHD
Payment method: BENEFIT

Issue description: The customer contacted us and complaining that he wants the amount to be refunded to his card account, so we have escalated the issue to Jira team under this link (https://landmark.atlassian.net/browse/REL-159060?focusedCommentId=2734796) and they confirmed that the amount has been removed from the customer's My Credit, so please check and do the needful.

Thanks for your help!

Regards,
Manish
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