Subject: RE: Quality and CSAT MOM - Aug 30, 2022
From: Mohamed Nagy <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, deeksha <[email-masked]>, Manish Kumar <[email-masked]>, Naif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 31 Aug 2022 06:09:57 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Thanks for the meeting minutes, waiting for the action plan of KSA today, and looking forward to see the results of your efforts.

Regards,
Mohamed Nagy

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 30, 2022 6:34 PM
To: Mohamed Nagy <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; deeksha <[email-masked]>; Manish Kumar <[email-masked]>; Naif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Quality and CSAT MOM - Aug 30, 2022

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

It was great to join you today in the meeting - Aug 30, 2022.

Please find below the points which we have discussed today:

1. The CSAT scores need to reach 65% in LSM by the next month.
2. The CSAT scores in KSA are not met as per standards and we have decided to set short term goals to achieve our target that is 65%
3. We will be sharing action plan for KSA by tomorrow.
4. For LSM we will be doing audits on daily basis more vigorously, sharing feedback with agents, having 1 on 1 sessions to improve the quality so we can achieve the set goals. We will also take action against the agents whose quality is not improving or are making similar mistakes again.

We hope to see improvements in the CSAT scores in both KSA and LSM. Please feel free to add any points that I might have missed.

Thank you for your guidance and help.

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com