Subject: Quality and CSAT MOM - Aug 30, 2022
From: Apoorv Joshi <[email-masked]>
To: mohamed nagy <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, deeksha <[email-masked]>, Manish Kumar <[email-masked]>, Naif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 30 Aug 2022 07:33:53 -0700 (MST)

Hi Team, 

It was great to join you today in the meeting - Aug 30, 2022. 

Please find below the points which we have discussed today: 

1. The CSAT scores need to reach 65% in LSM by the next month. 
2. The CSAT scores in KSA are not met as per standards and we have decided to set short term goals to achieve our target that is 65% 
3. We will be sharing action plan for KSA by tomorrow. 
4. For LSM we will be doing audits on daily basis more vigorously, sharing feedback with agents, having 1 on 1 sessions to improve the quality so we can achieve the set goals. We will also take action against the agents whose quality is not improving or are making similar mistakes again. 

We hope to see improvements in the CSAT scores in both KSA and LSM. Please feel free to add any points that I might have missed. 

Thank you for your guidance and help. 

Regards, 
Apoorv