Subject: Re: Omannet transfer: order#1680266201
From: Max Fashion Nizwa <[email-masked]>
To: Akramullah Khan <[email-masked]>, Akshay Berry <[email-masked]>, Riyas Muhammad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Ansari Mustak <[email-masked]>, Ankur Nathwani <[email-masked]>, Khaleel Assad Khaleel Kayyali <[email-masked]>
Date: Tue, 30 Aug 2022 09:41:29 +0000

Dear Team

Please note that the issue has been solved, and the customer received the amount and the case closed by cunsomer production  ... thanks for support

​

Regards,

Khaleel Kayyali

Store Manager

Max Nizwa

CUG: +968-97688492

URL: www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cmxm.nz%40landmarkgroup.com%7C14fe4fb545fb4aa9bb7808d85bbb634f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637360207666976457&sdata=iu9YD4CLmeGz64hg8Ls2ol9b9t73KH8wwAqSCvh7s%2BY%3D&reserved=0>

________________________________
From: Akramullah Khan <[email-masked]>
Sent: Monday, August 29, 2022 3:04 PM
To: Akshay Berry <[email-masked]>; Max Fashion Nizwa <[email-masked]>; Riyas Muhammad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Manish Kumar <[email-masked]>; Ansari Mustak <[email-masked]>; Ankur Nathwani <[email-masked]>; Khaleel Assad Khaleel Kayyali <[email-masked]>
Subject: RE: Omannet transfer: order#1680266201

Dear Akshay,

In Cscockpit you can refer below number if ticket is closed.  FYI

Akram Ullah Khan

Executive - MIS

Landmark Group Oman
Mobile CUG No : +968-94495050

Direct Lan No    : +968-22085943

Oasis Mall, Al Khuwair, Madinat Qaboos Street.

Public

From: Akshay Berry <[email-masked]>
Sent: Monday, August 29, 2022 3:00 PM
To: Max Fashion Nizwa <[email-masked]>; Riyas Muhammad <[email-masked]>; Akramullah Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Manish Kumar <[email-masked]>; Ansari Mustak <[email-masked]>; Ankur Nathwani <[email-masked]>; Khaleel Assad Khaleel Kayyali <[email-masked]>
Subject: RE: Omannet transfer: order#1680266201

Hi @Riyas<mailto:[email-masked]> @Akramullah<mailto:[email-masked]>,

Please provide a refund transaction number.

Regards,

[Logo  Description automatically generated]

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Max Fashion Nizwa <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 29, 2022 2:32 PM
To: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Ankur Nathwani <[email-masked]<mailto:[email-masked]>>; Khaleel Assad Khaleel Kayyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Omannet transfer: order#1680266201

Dear Team

As per customer .. still he don't received the amount in his account .. and tomorrow I have to visit the consumer production ... so please give me a refund transaction details

Riyas I am traying to call you but cant reach you so please call me

​

Regards,

Khaleel Kayyali

Store Manager

Max Nizwa

CUG: +968-97688492

URL: www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cmxm.nz%40landmarkgroup.com%7C14fe4fb545fb4aa9bb7808d85bbb634f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637360207666976457&sdata=iu9YD4CLmeGz64hg8Ls2ol9b9t73KH8wwAqSCvh7s%2BY%3D&reserved=0>

________________________________

From: Max Fashion Nizwa <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 24, 2022 5:57 PM
To: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Ankur Nathwani <[email-masked]<mailto:[email-masked]>>; Khaleel Assad Khaleel Kayyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Omannet transfer: order#1680266201

Dear Team

Please note that I  visited the consumer production ... and I informed the same .. but the customer still telling not received .. so they aske him to provide a bank statement, then they will call me and update ... when I get any update will let you know

​

Regards,

Khaleel Kayyali

Store Manager

Max Nizwa

CUG: +968-97688492

URL: www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cmxm.nz%40landmarkgroup.com%7C14fe4fb545fb4aa9bb7808d85bbb634f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637360207666976457&sdata=iu9YD4CLmeGz64hg8Ls2ol9b9t73KH8wwAqSCvh7s%2BY%3D&reserved=0>

________________________________

From: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 21, 2022 12:09 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Max Fashion Nizwa <[email-masked]<mailto:[email-masked]>>; Ankur Nathwani <[email-masked]<mailto:[email-masked]>>; Khaleel Assad Khaleel Kayyali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Dear Akshay,

This refund already processed, pls find below transaction details for reference.

Regards

Riyas | Landmark Oman

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: 19 August 2022 03:24
To: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Max Fashion Nizwa <[email-masked]<mailto:[email-masked]>>; Ankur Nathwani <[email-masked]<mailto:[email-masked]>>; Khaleel Assad Khaleel Kayyali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Hi,

Check and confirm if refund is for order 1680266201 as amount is OMR 7.75. Below screenshot provided for OMR 21.90.

Also, customer claiming refund still not done in bank account.

Regards,

[Logo  Description automatically generated]

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 17, 2022 12:22 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Hi Akshay,

This was successfully processed, please share below transaction details with customer.

Regards

Riyas | Landmark Oman

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: 17 August 2022 10:52
To: Akramullah Khan <[email-masked]<mailto:[email-masked]>>; Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Hi @Riyas<mailto:[email-masked]>,

Confirm if refund done, customer complained to consumer protection.

Regards,

[Logo  Description automatically generated]

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 13, 2022 11:52 AM
To: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Dear Riyas,

Kindly Process refund for Order 1680266201.

Akram Ullah Khan

Executive - MIS

Landmark Group Oman
Mobile CUG No : +968-94495050

Direct Lan No    : +968-22085943

Oasis Mall, Al Khuwair, Madinat Qaboos Street.

Public

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 11, 2022 2:55 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Hi @Ansari<mailto:[email-masked]> @Akramullah<mailto:[email-masked]>,

Assist to process refund in customer account.

My Credit already removed.

Regards,

[Logo  Description automatically generated]

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 9, 2022 12:52 PM
To: Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: Omannet transfer: order#1680266201

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Ansari,

Please assist us on the below request.

With reference to order#1680266201 Customer used OMANNET as payment method however the refund has been processed to my credit, Customer contacted us a request to change the refund mood to same payment method, We have escalate it to Jira team and they removed the refunded amount from his My credit, Now re request to to process the

amount to the same OMANNET

Order Date : Jul 30, 2022

Amount to be refunded : OMR7.75

Country : Oman

Concept: Max

Note: the order has been fully canceled from the warehouse side

Regards

Manish

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