Subject: Re: DR Drill Activity of Order Management System(OMS) Application between 29-Aug-2022 , Monday 4:00 AM (GMT+4/UAE Time) to 30-Aug-2022 , Tuesday 08:00 AM (GMT+4/UAE Time)
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 26 Aug 2022 03:07:23 -0700 (MST)

Hi Akshay, 

Thank you for sharing this update. 

If any issues as per the mentioned below, we will immediately inform you and will seek assistance. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Friday, August 26, 2022 2:10:23 PM 
Subject: DR Drill Activity of Order Management System(OMS) Application between 29-Aug-2022 , Monday 4:00 AM (GMT+4/UAE Time) to 30-Aug-2022 , Tuesday 08:00 AM (GMT+4/UAE Time) 

Hi team, 

Kindly take note of the below points for the drill activity which may lead to the increase in volume over these couple of days. Inform us about any spike of issues related to below points immediately. 

1. Inventory reservations will not happen for orders booked during this period. All E-commerce orders are taken based on IV and Hybris local stock picture. Overbooking can be possible in E-commerce during downtime for low threshold/stock products and can lead to cancellation of such orders. As period selected is 3 AM to 7 AM GST, we expect this impact is minimal. 

2. Ecommerce orders will not flow to OMS and downstream systems (RMS, WMS, Efullfill) 

3. Customer Cancellations would be disabled in Hybris during this period and cannot be initiated. 

4. Customer returns will not work 

5. Existing orders dispatch will not work for Home Orders “GDMS” alone, due to OMS Validation won’t be possible during Loading of Shipments. 

6. Sahla SOM(Store Order Management) Operations would be impacted for Ship from Store. Click and collect etc . Being Off Store Timings, this impact would be minimal except for Store Receiving Operations from WH which can be planned post 7 AM GST 

7. Order Shipment Delivery Messages from FarEye, Dispatch Messages from WH, Short Pick messages from WH(Partial Cancellations) would integrate to OMS post the activity 

In case of any further questions or clarification feel free to reach out. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

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