Subject: Re: Benefit Transfer - Order ID: 7382299467
From: "Zeeshan Mohammad(TCS)" <[email-masked]>
To: Manish Kumar <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Ziena Saeed <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Thu, 25 Aug 2022 11:11:21 +0000

Dear Mohmed,

Please find RMS details and screenshot below.

Please help to process

Refund Amount BHD- 21.6

ORDER_NO        ITEM    ITEM_DESC       DEPT_NAME       CLASS_NAME      SUBCLASS_NAME   QTY     PRICE   SALETYPE        ORDER_DATE      ORDER_TIME      SHIP_DATE       LINE_TOTAL      DISCOUNT        MY_CREDIT       VAT_TOTAL       NET_RCVBL_AMT
7382299467      163848885       9pc Cookware Set        Dining  Cookware        Cookware        1       30      RETURN  15-Aug-22       1:37:08 PM      17-Aug-22       -30     -8.4    -21.6   -1.9636 -21.6
7382299467      163848885       9pc Cookware Set        Dining  Cookware        Cookware        1       30      SALE    15-Aug-22       1:37:08 PM      15-Aug-22       30      8.4     0       1.9636  21.6

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]>
Sent: Wednesday, August 24, 2022 2:30 PM
To: Zeeshan Mohammad(TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Ziena Saeed <[email-masked]>
Subject: Benefit Transfer - Order ID: 7382299467

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Hi Zeeshan,

Please assist us in the below Benefit Transfer.

Problem Statement: Refund Follow Up

Order Date: Aug 15, 2022
Order ID: 7382299467

AMount: BHD 21.60

Jira link: https://landmark.atlassian.net/browse/REL-158838

Assistance Required: Process The Refund To The Bank Account

Issue Description: The refund 2.1 BHD has been removed from the customer's My Credit. We kindly ask you to process the refund to the customer's bank account as he paid by Benefit.

Thanks in advance.

Regards,
Manish
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