Subject: RE: INCOMPLETE CUSTOMER DETAILS-17-AUG-22
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Naif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 23 Aug 2022 10:47:18 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Noted. thanks

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, August 23, 2022 2:38 PM
To: Malik Ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Naif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: INCOMPLETE CUSTOMER DETAILS-17-AUG-22

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Customer shared this Account holder name for order - 6156973348: HAYA ABDUlRAHMAN MOH

Thank you for tour help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Naif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 18, 2022 4:56:48 PM
Subject: Re: INCOMPLETE CUSTOMER DETAILS-17-AUG-22

Hi Malik,

Please find below the ticket ids where customers are contacted-

6157986568 - 4745847
6158020443 - 4745865
6156973348 - 4745909
6159997328 - 4746015

Thank you for your help!

Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Naif" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 17, 2022 5:14:06 PM
Subject: RE: INCOMPLETE CUSTOMER DETAILS-17-AUG-22

Hi @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Naif<mailto:[email-masked]>

Pls do the needful.

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 17, 2022 3:29 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; HCCustomer Carefloor <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Prabhakar Singh <[email-masked]<mailto:[email-masked]>>; KSA CCCTeamLeaders <[email-masked]<mailto:[email-masked]>>; Tarek Mohamedali <[email-masked]<mailto:[email-masked]>>; Momen Elmassry <[email-masked]<mailto:[email-masked]>>
Subject: INCOMPLETE CUSTOMER DETAILS-17-AUG-22

Hi All,

Please provide the correct details for the below orders to process the refund.

Note: If no details are received in 3 working days will close the tickets

Order Nr.
Ticket
CONCEPT
REJECTION REASON
6151047499
8789003
HC
IBAN IS INCOMPLETE
6157986568
8789000
CP
Getting Msg as INVALID IBAN
6158020443
8788000
MAX
SINGLE NAME
6156973348
8787000
CP
Name is not matching with the bank records
6159997328
8786004
CP
INCOMPLETE IBAN

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

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