Subject: Reply in Group: Livesalesman Team
From: Akshay Berry via Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Tue, 23 Aug 2022 09:41:10 +0000 (UTC)

Hey Manish Kumar ,

Akshay Berry has replied to your message in this group.

Livesalesman Team

A

Manish Kumar

Dear Akshay,

For this ticket i have checked yesterday, the rma satutus was pickup completed and delete option on the rma was not active hecne i was not able to delete the rma to do the manual refund.

agent replying today to customer without checking in hybris, wherein they could have processed the refund as RMA deleted already

Akshay Berry

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