Subject: Re: [#4747318] - inbound call for order ID : 6161996318
From: Manish Kumar <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 23 Aug 2022 01:28:13 -0700 (MST)

Dear Mahmoud, 

The below voucher has been shared to the customer by the crystel team. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohamed Mahmoud" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, August 23, 2022 1:17:02 PM 
Subject: FW: [#4747318] - inbound call for order ID : 6161996318 

Hi [ mailto:[email-masked] | @Apoorv Joshi ] , [ mailto:[email-masked] | 
@Manish Kumar ] 

Please do the needful 

Thanks 

From: Salman Qaseem <[email-masked]> 
Sent: Tuesday, August 23, 2022 11:25 AM 
To: Mohamed Mahmoud <[email-masked]>; Nisha Balakrishna <[email-masked]>; Centrepoint <[email-masked]>; Sreya Ravikumar <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]> 
Subject: Re: [#4747318] - inbound call for order ID : 6161996318 

Dear Centrepoint Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 014-7961-NP4X-KPTC-CY|Start Date: 23.08.2022 00:00:00|End Date: 23.11.2022 23:59:00 

Type: Serial Voucher|Concept: CENTREPOINT|Territory: KSA|Checkout Site: N/A 

Value: 30 SAR|Minimum Threshold Value: 50 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A 

Regards, 

SALMAN QASEEM 

E-commerce Content Merchandiser 

Web Team|Landmark Group 

Oasis Mall , Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 22 August 2022 at 3:20 PM 
To: Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] >, Centrepoint < [ mailto:[email-masked] | [email-masked] ] >, Sreya Ravikumar < [ mailto:[email-masked] | [email-masked] ] >, Salman Qaseem < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#4747318] - inbound call for order ID : 6161996318 

[ mailto:[email-masked] | @Salman
 Qaseem ] 

Reminder 

From: Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 19, 2022 12:12 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Sreya Ravikumar < [ mailto:[email-masked] | [email-masked] ] >; Salman Qaseem < [ mailto:[email-masked] | [email-masked] ] > 
Cc: [ mailto:[email-masked] | [email-masked] ] ; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#4747318] - inbound call for order ID : 6161996318 

[ mailto:[email-masked] | @Salman Qaseem ] fyi 

Thanks. 

Regards, 

Nisha Balakrishna 

Ecommerce Content Merchandiser 

Landmark Group 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, August 19, 2022 at 10:34 AM 
To: Sreya Ravikumar < [ mailto:[email-masked] | [email-masked] ] >, Nisha Balakrishna < [ mailto:[email-masked] | [email-masked] ] > 
Cc: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#4747318] - inbound call for order ID : 6161996318 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Kindly issue a voucher for Centrepoint of 30 SAR valid for three months with a threshold of ​50 SAR 

Order No.:6161996318 

Best Regards, 
Waad arabiyat 
Backoffice | Crystel 

On Thu, 18 Aug at 7:42 PM , Abdulaziz Alhassar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

The customer is not satisfied with the product to which the brand logo arrived is not clear and also has damages and the customer requests compensation because he used a discount code and wants to compensate it with another discount because he asks for another time 
the product : 

164284643 - - شنطة ظهر مزخرفة بعجلات وسحّاب إغلاق من لونسديل - 32 x23x48 سم 

4747318:1125156 
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