Subject: RE: Omannet transfer: order#1680266201
From: Akshay Berry <[email-masked]>
To: Riyas Muhammad <[email-masked]>, Akramullah Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Manish Kumar <[email-masked]>, Ansari Mustak <[email-masked]>, Max Fashion Nizwa <[email-masked]>, Ankur Nathwani <[email-masked]>, Khaleel Assad Khaleel Kayyali <[email-masked]>
Date: Fri, 19 Aug 2022 11:24:06 +0000

Hi @Riyas<mailto:[email-masked]>,

Check and confirm if refund is for order 1680266201 as amount is OMR 7.75. Below screenshot provided for OMR 21.90.

Also, customer claiming refund still not done in bank account.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Riyas Muhammad <[email-masked]>
Sent: Wednesday, August 17, 2022 12:22 PM
To: Akshay Berry <[email-masked]>; Akramullah Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Manish Kumar <[email-masked]>; Ansari Mustak <[email-masked]>
Subject: RE: Omannet transfer: order#1680266201

Hi Akshay,

This was successfully processed, please share below transaction details with customer.

Regards
Riyas | Landmark Oman

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: 17 August 2022 10:52
To: Akramullah Khan <[email-masked]<mailto:[email-masked]>>; Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Hi @Riyas<mailto:[email-masked]>,

Confirm if refund done, customer complained to consumer protection.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 13, 2022 11:52 AM
To: Riyas Muhammad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Dear Riyas,

Kindly Process refund for Order 1680266201.

Akram Ullah Khan
Executive - MIS
Landmark Group Oman
Mobile CUG No : +968-94495050
Direct Lan No    : +968-22085943
Oasis Mall, Al Khuwair, Madinat Qaboos Street.

Public
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 11, 2022 2:55 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ansari Mustak <[email-masked]<mailto:[email-masked]>>; Akramullah Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: RE: Omannet transfer: order#1680266201

Hi @Ansari<mailto:[email-masked]> @Akramullah<mailto:[email-masked]>,

Assist to process refund in customer account.

My Credit already removed.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 9, 2022 12:52 PM
To: Ansari Mustak <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>
Subject: Omannet transfer: order#1680266201

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Ansari,

Please assist us on the below request.

With reference to order#1680266201 Customer used OMANNET as payment method however the refund has been processed to my credit, Customer contacted us a request to change the refund mood to same payment method, We have escalate it to Jira team and they removed the refunded amount from his My credit, Now re request to to process the
amount to the same OMANNET

Order Date : Jul 30, 2022
Amount to be refunded : OMR7.75
Country : Oman
Concept: Max

Note: the order has been fully canceled from the warehouse side

Regards
Manish
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