Subject: Note Added - [#4709229] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Aug 2022 08:21:19 +0000

Hi ,    Mani Choudhury added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4709229    Subject:  Delivery   Requester: Rose Cruz Bulanan    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear team </div>
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<div class="MsoNormal">This is the pod of mentioned delivered order.</div>
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<div class="MsoNormal"><img width="243" height="336" style="width:2.5312in;height:3.5in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDk0NjU4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MgknTdEX6yxJtRegZH_4m2jw0VVIzJMNO1IAMPZMUiY" data-id="2043370946589"></div>
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<div>From: Sanket Sable &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, August 12, 2022 6:27 PM<br>
<b>To:</b> Mani Choudhury &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Bhaskar Mandelia &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;; OLMUAE OPS &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4709229] - Delivery</div>
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<div class="MsoNormal">Hi Mani,</div>
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<div class="MsoNormal">Please share the POD for the same. </div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<b>From:</b> Mani Choudhury &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 12, 2022 1:18 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bhaskar Mandelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; OLMUAE OPS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4709229] - Delivery</div>
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<div class="MsoNormal">Dear <a id="OWAAM2FD1C4C1D3C445D7A2C04D5E2CE80218" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>
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<div class="MsoNormal">Driver has been confirm  that customer had been received his order .
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Mani sankar</div>
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<b>From:</b> Mani Choudhury <br>
<b>Sent:</b> Friday, August 12, 2022 12:37 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bhaskar Mandelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; OLMUAE OPS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4709229] - Delivery</div>
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<div class="MsoNormal">Hi <a id="OWAAMC55F837412684EF1BECE95078195434D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>
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<div class="MsoNormal">We will inform to the driver to talk with customer and solve it ASAP.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Mani sankar</div>
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<b>From:</b> Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 12, 2022 12:10 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bhaskar Mandelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; OLMUAE OPS &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4709229] - Delivery</div>
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<div class="MsoNormal">Hi <a id="OWAAM5012D346E9D3456A870B0CDB5512AF62" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sanket Sable</span></a>
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<div class="MsoNormal">Request you to redirect the emails as per the escalation matrix shared so that these can be actioned accordingly. However will get this issue addressed by my team.</div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style="color:black">Regards</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style="color:black">Ashish Kumar Karini</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Manager – Ecommerce Operations</span></div>
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<div class="MsoNormal">Mob - 971 525585024 , Dir – 971 45174474</div>
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<div class="MsoNormal"><img width="251" height="93" style="width:2.6145in;height:.9687in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDk0NjU5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.T-yJfl2E6VGgG4OWJYHzfAkoM0CAtAIxvUtdF_FQd_U" data-id="2043370946590"></div>
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<b>From:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 12, 2022 12:07 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bhaskar Mandelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Gaurav Khemka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4709229] - Delivery</div>
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<div class="MsoNormal">++<a id="OWAAM3E19735C6C3540E6A88BD2D6F4E26624" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ashish Karini</span></a>,
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bhaskar Mandelia</span></a>,
<a id="OWAAM3E351F97D6904119903898BCE8D3FFE3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Gaurav Khemka</span></a>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 12, 2022 8:21 AM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4709229] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:-apple-system;color:#242424">Hi Team</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#242424">​<br>
Hope you are doing well.</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:#242424">​<br>
With reference to the order number: 9581369930 AWB: FP080822001973</span><span style="font-size:10.5pt;font-family:-apple-system">
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The order has been marked as delivered and the customer is reporting not receiving this order. We have already checked with the courier and as the order has been delivered, the<br>
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The customer contacted us regarding this issue on Aug 9. The customer is shopping with us since Oct 31, 2020, and has 11 completed orders worth AED 208 The order against which the customer is denying receiving is worth AED     <br>
206.<br>
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Kindly provide us a refund approval for this so we can close this case asap. Attaching POD shared for reference as well. Thank you for your help!</span><span style="font-size:10.5pt;font-family:-apple-system">
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Best Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4709229:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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