Subject: Re: Benefit transfer: order id 7379644303
From: "Zeeshan Mohammad(TCS)" <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Loujain <[email-masked]>, Manish Kumar <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Thu, 11 Aug 2022 06:03:39 +0000

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 45.9

Received Time                                   Terminal ID             Brand ID        Authorization Code                      Action                          Currency Code                   Trans. Amount                    Result Code                            Host Response                    Mer. TrackID                            TranId                          Ref. Id                        ECI     IP Address                      UDF1                    UDF2
7/25/2022 11:01 '677950 'BENEFIT        '607804 1 - Purchase    '048    '99.1   'CAPTURED       '00     '7379644303     '202220618045517        '220657779116   '7      '84.255.185.155 'a0aa175d-884b-4d5d-ab56-bea20bb661b4   'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]>
Sent: Wednesday, August 10, 2022 4:02 PM
To: Zeeshan Mohammad(TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Loujain <[email-masked]>
Subject: Benefit transfer: order id 7379644303

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Hi Zeeshan,

Please help us in the below Benefit transfer.

Problem Statement: Refund Issue.
Order ID: 7379644303

Jira: https://landmark.atlassian.net/browse/REL-158451

The amount of refund: 45.9 BHD

Assistance Required: Process the refund to BENEFIT

Issue Description: The customer complaining that he want to change the mode of payment to the original. Kindly process the refund from your end and note that My Credit has been removed by Jira team.

Thanks for the help!

Regards,
Manish
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