Subject: New Reply Received - Wrong Item delivered Twice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 13:38:40 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Wrong Item delivered Twice  Ticket comment <div dir="auto">Dear Team,</div>
<div dir="auto"> I dont agree with this, better you order the same size and brand (duchini) for me. </div>
<div dir="auto"><br></div>
<div dir="auto">I cannot take a risk again and waste my time. </div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 9 Aug 2022 at 5:21 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Jibin,<br><br><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thanks for your response.</span><br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">We are truly sorry for the inconvenience caused to you.  This is surely not the experience we want our customers to have when they shop with us.</span><br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">We would like to inform you that as per the response received from the concerned team that you have been contacted on your contact number +971 551746879 on 3rd of Aug for this issue and the issue was resolved and you placed the new order# 9580639672.</span><br><span dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</span><br><span dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We regret to hear the you have received the wrong item again this order as well, Please note that we have created the return request for order id 9580639672, the item will be collected under the return trackind id RP080922002251 and you can track you return by clicking </span><a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=RP080922002251&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_SA_ar" rel="noreferrer" target="_blank"><span dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>here</span></a><span dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span><br><span dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</span><br><span dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Kindly also note that we have again forwarded your request to the concerned team to arrange a call back for you on your contact number +971 551746879, you will be contacted soon on the same contact number.</span><br><span dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</span><br><span dir="ltr" style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>As a token of apology, we would like to offer you a voucher worth AED 75 which you can use it in your next purchase at <a href="https://www.centrepointstores.com/ae/en/," rel="noreferrer" target="_blank">https://www.centrepointstores.com/ae/en/,</a> Kindly note </span>that the voucher will be applicable for the minimum purchase of AED 76 and above.<br>​<br>We have already escalate it to the voucher team to create a voucher for you and will get back to you with the voucher details once we received it from the concerned team.<br>​<br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,</div></div>
<div>The Support Team </div>
</div>

	

</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">With regards, <br>                      Jibin Abraham Mathew<br>                       Mob:00971-551746879, Whatsapp:0091-9744023450</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4684744