Subject: Re: POC for Customer Escalations
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 9 Aug 2022 02:10:41 -0700 (MST)

Hi Akshay, 

Thank you for sharing the details. 

We have updated the matrix and have removed Ritesh from the matrix to avoid agents escalating to Ritesh. 

We have also shared the update with the team and we will ensure no longer escalations are going to Ritesh Sharma. 

Thank and Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Tuesday, August 9, 2022 2:03:06 PM 
Subject: RE: POC for Customer Escalations 

Hi Apoorv, 

As mentioned below, for CP Ecom escalations and not related to store or C&C. 

He would be replacing Ritesh Sharma. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, August 9, 2022 11:42 AM 
To: Akshay Berry <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: Re: POC for Customer Escalations 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Akshay, 

This is for Store related and Click and collected related issue or just for store purchase related issue. Also please advise for which territory is the SPOC. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 9, 2022 12:53:45 PM 
Subject: POC for Customer Escalations 

Hi Apoorv / Manish, 

This is to inform you that Sanket has joined the CP Ecom team as the new Omnichannel Manager. 

Sanket will be the POC going forward for all the customer escalations related to CP ecom. Update the matrix accordingly. 

[ mailto:[email-masked] | [email-masked] ] 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

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