Subject: RE: Call back request: wrong item delivered
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Apoorv Joshi <[email-masked]>, "Loujain Ali. Deeb" <[email-masked]>, Nour Hanayneh <[email-masked]>, Ruba Dabbas <[email-masked]>
Date: Wed, 3 Aug 2022 15:54:31 +0000

Hi Manish,

Kindly note that the customer was contacted and issue resolved. He returned the wrong item two days ago and he placed a new order yesterday for the same product and got delivered yesterday as per Hybris.

Customer only asked to receive the refund ASAP.

New order :9580639672

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Manish Kumar [mailto:[email-masked]]
Sent: Tuesday, August 2, 2022 10:40 AM
To: Mario Hisham; Saeed Khawaldeh
Cc: escalations dxbteam; Nikhil Bishnoi; Apoorv Joshi; Loujain Ali. Deeb
Subject: Call back request: wrong item delivered

Dear team,

Please arrange a call back on contact number 0551746879 as per the customer request.

Wrong item delivered

Order number: 9580375207
Order date: Jul 31, 2022
Item ID: 162983250
Contact number: 0551746879

Customer complaining regarding wrong  item delivered (Different brand) customer asking for a call back.

Best Regards.
Manish