Subject: Re: Consumer Protection complaint - Delivery to the wrong address
From: Manish Kumar <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Ashish Karini <[email-masked]>, OLM DXB <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Sameer Hasan <[email-masked]>
Date: Thu, 28 Jul 2022 05:30:03 -0700 (MST)

Dear Akshay, 

We have checked with the customer again on the delivery of the order id 9578176512 however he came back and reported that he had not received his order. 

Order Value: AED 281 
Concept: Centrepoint 

The custmer has been shopping with with us since 11/24/2020 and has has completed 10 sucessful order till now. 

We request you to please advise us further in resolving this issue. 

Thank you for your help. 

Regards, 
Manish 

From: "Sameer Hasan" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Ashish Karini" <[email-masked]>, "OLM DXB" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, July 28, 2022 11:37:53 AM 
Subject: RE: Consumer Protection complaint - Delivery to the wrong address 

Dear [ mailto:[email-masked] | 
@Nikhil Bishnoi ] , 

Kindly check with the customer again as we have delivered this order to correct address already and we will check again with this customer and will get back to you. 

From: Nikhil Bishnoi <[email-masked]> 
Sent: Thursday, July 28, 2022 9:52 AM 
To: Sameer Hasan <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Ashish Karini <[email-masked]>; OLM DXB <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Consumer Protection complaint - Delivery to the wrong address 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Kindly assist us to get an update here. 

Thank you for your help. 

Regards, 

Nikhil. 

From: "Sameer Hasan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "ashish karini" < [ mailto:[email-masked] | [email-masked] ] >, "OLM DXB" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 15 July, 2022 17:03:43 
Subject: RE: Consumer Protection complaint - Delivery to the wrong address 

Dear [ mailto:[email-masked] | 
@Akshay Berry ] , 

We are checking with the driver and deliver it to correct address as urgent. 

Regards 

Sameer Hasan 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 15, 2022 3:27 PM 
To: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Sameer Hasan < [ mailto:[email-masked] | [email-masked] ] >; OLM DXB < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Consumer Protection complaint - Delivery to the wrong address 

[ mailto:[email-masked] | @Sameer ] [ mailto:[email-masked] | 
@Ashish ] , 

Need urgent action on the below complaint. Customer has raised to DED that the order has been delivered to a wrong house. 

Order ID: 9578176512 

Tracking ID: FP071222001662 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 15, 2022 2:29 PM 
To: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Consumer Protection complaint - Delivery to the wrong address 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi ​Team, 

The customer is complaining that this house is not his. He has shared the image of his house which is different from the one that is available as POD. Kindly check and investigate as the customer has raised a complaint to Consumer Protection. 

Problem Statement: Delivery to the wrong house 

Order Date: Jul 12, 2022 

Order ID: 9578176512 

Tracking ID: ​FP071222001662 

Assistance Required: Please check and investigate 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com