Subject: RE: Deduction against on validation cancelled order : 7379761139
From: Mohmed Ghadiyali <[email-masked]>
To: "[email-masked]" <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Aya Saoud <[email-masked]>, Manish Kumar <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Thu, 28 Jul 2022 07:06:30 +0000

Hi @[email-masked]'<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 20.85

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
7/26/2022 12:20
'677950
'BENEFIT
'660323
1 - Purchase
'048
'20.85
'CAPTURED
'00
'7379761139
'202220713608995
'220717813669
'7
'109.161.196.116
'9537da7e-b8af-451c-96bf-654870b53059
'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]>
Sent: Wednesday, July 27, 2022 3:57 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Aya Saoud <[email-masked]>; Manish Kumar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: Deduction against on validation cancelled order : 7379761139

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 27, 2022 2:05 PM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deduction against on validation cancelled order : 7379761139

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 27, 2022 12:26 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deduction against on validation cancelled order : 7379761139

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 20.85

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
7/26/2022 12:20
'677950
'BENEFIT
'660323
1 - Purchase
'048
'20.85
'CAPTURED
'00
'7379761139
'202220713608995
'220717813669
'7
'109.161.196.116
'9537da7e-b8af-451c-96bf-654870b53059
'BENEFIT

Thanks & Regards,
Zeeshan
________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 26, 2022 4:12 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>
Subject: Deduction against on validation cancelled order : 7379761139

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Please assist us to validate the below deduction.

Case id - 4656654
Order id: 7379761139
Order date: Jul 26, 2022
Order status:  ON_VALIDATION_CANCELLED

Payment mode: Benefit

Issue description: The order is ON VALIDATION CANCELED but the customer is complaining that the amount has been deducted as per his bank, so please check and advise.

Thanks for your help!

Regards,
Manish
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com