Subject: Re: Update UAE Lastmile Escalation Matrix(OLM+3PL) - Jul 22
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 21 Jul 2022 03:53:10 -0700 (MST)

Hi Jessie, 

Thank you for sharing the updated Matrix. 

I will update this and will cascade to our team as well. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, July 21, 2022 4:15:14 PM 
Subject: FW: Update UAE Lastmile Escalation Matrix(OLM+3PL) - Jul 22 

Please take note on the below. 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Ashish Karini <[email-masked]> 
Sent: Thursday, July 21, 2022 2:24 PM 
To: HCUAECCC <[email-masked]>; Escalations Dxbteam <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Mohamed Yassin <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Cc: OLMUAE OPS <[email-masked]>; Gaurav Khemka <[email-masked]>; Peter Dsouza <[email-masked]>; Anand Nukala <[email-masked]> 
Subject: Update UAE Lastmile Escalation Matrix(OLM+3PL) - Jul 22 

Dear CS Teams 

Please find attached the Internal escalation Matrix for UAE. 

	

UAE Lastmile Escalation Matrix 

		

Name 	

Email Id 

Own Lastmile(OLM) 	

Rest Of Abu Dhabi 	

Hub Email 	

[ mailto:[email-masked] | [email-masked] ] 

Sameer Hasan 	

[ mailto:[email-masked] | [email-masked] ] 

Anand Nukala 	

[ mailto:[email-masked] | [email-masked] ] 

Abu Dhabi 	

Hub Email 	

[ mailto:[email-masked] | [email-masked] ] 

Mani Choudhury 	

[ mailto:[email-masked] | [email-masked] ] 

Vijay Pokhriyal 	

[ mailto:[email-masked] | [email-masked] ] 

Muzahir Abbas 	

[ mailto:[email-masked] | [email-masked] ] 

Aramex 	

Escalation 1 	

Sana ali 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 2 	

Ahmad Alawneh 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 3 	

Sanad 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 4 	

Fadi Kasem 	

[ mailto:[email-masked] | [email-masked] ] 

Shipa 	

Escalation 1 	

Shipa Support 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 2 	

Rachael Chritstalite 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 3 	

Eslam Elfeky 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 4 	

Yosser Ben 	

[ mailto:[email-masked] | [email-masked] ] 

EMI Post 	

Escalation 1 	

Antony Markose 	

[ mailto:[email-masked] | [email-masked]
 ] 

Escalation 2 	

Mehaboob Ayub 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 3 	

Vivek Soans 	

[ mailto:[email-masked] | [email-masked] ] 

Escalation 4 	

Abdullatheef 	

[ mailto:[email-masked] | [email-masked]  ] 

For all 3PL partners 	

Level 2 	

Sridhar Katta 	

[ mailto:[email-masked] | [email-masked] ] 

					

UAE LMG Lastmile Team 

Level 2 	

Ashish Karini 	

[ mailto:[email-masked] | [email-masked] ] 

Level 3 	

Peter Dsouza 	

[ mailto:[email-masked] | [email-masked] ] 

Regards 

Ashish Kumar Karini 

Manager – Ecommerce Operations 

Mob - 971 525585024 , Dir – 971 45174474 

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