Subject: Call back request - 9578587357
From: Nikhil Bishnoi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>
Date: Wed, 20 Jul 2022 04:49:15 -0700 (MST)

Hi Team, 

The customer is irate because of the the late delivery. He is complaining that the courier called him and asked for the location and once the location was shared, the driver informed him that he don't do delivery for this location and informed that the delivery will be arranged later. 

He is coming on chat daily and after escalation the shipment is Out for Delivery. Now, he is telling that he wants the refund immediately and if not processed then arrange a call back from the manager. 

Kindly arrange a call back to the below details: 

Name: Phillip Doman 
Mobile No: 0523158190 

Thank you for your help. 

Regards, 
Nikhil.