Subject: RE: Call back request for late collection - 7376488283
From: Saeed Khawaldeh <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Nour Hanayneh <[email-masked]>, Ruba Dabbas <[email-masked]>
Date: Tue, 19 Jul 2022 13:50:53 +0000

Hi Nikhil,

Kindly note that the customer was contacted, and the driver is out for Pickup.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Nikhil Bishnoi [mailto:[email-masked]]
Sent: Tuesday, July 19, 2022 11:02 AM
To: Saeed Khawaldeh; Mario Hisham
Cc: Escalations Dxbteam; Apoorv Joshi; Manish Kumar; Elbadri; MOHAMMED MURSHED
Subject: Call back request for late collection - 7376488283

Hi Team,

With regards to the below, the customer is irate and informed that the courier team never called him and he is asking for a call back from our end.

Kindly arrange a call back to the customer.

Issue Type: Late Collection
Order ID: 7376488283
Tracking ID: RP0701220005866
Name: Karen taylor
Mobile: +97332001185

Thank you for your help.

Regards,
Nikhil.