Subject: Re: Refund approval - 9572573093
From: Nikhil Bishnoi <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Elbadri <[email-masked]>
Date: Sun, 17 Jul 2022 02:06:33 -0700 (MST)

Hi Prakash, 

Thank you for your prompt response and assistance. 

Regards, 
Nikhil. 

From: "prakash iyangar" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elbadri" <[email-masked]> 
Sent: Sunday, 17 July, 2022 14:02:11 
Subject: Re: Refund approval - 9572573093 

Approved for refund 

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From: Nikhil Bishnoi <[email-masked]> 
Sent: Sunday, July 17, 2022 12:29:09 PM 
To: Prakash Iyangar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Elbadri <[email-masked]> 
Subject: Refund approval - 9572573093 

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Hi Prakash, 

​The customer is irate now and is continuously following with us. We have escalated to the courier team as well and shared an alternate number as well to contact and confirm with the customer, but still they have not come back to us with an update. Kindly assist in getting this resolved at the earliest. 

Problem Statement Refund approval 
Order Date : Jun 2, 2022, 
Order ID: 9572573093 
Tracking ID: FP060222002032 
Total value: AED220.00 
Concept: Max 

Issue Description: The customer contacted us informing that she has not received the order even after we have shared the POD. 

Case History: The customer has reached out to us on Thu, 2 Jun 2022 asking why order showed delivered yet she did not receive it. 

Customer's history : The customer is with us since 09/08/2019 and have completed 65 orders with us. 

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap. 

Thank you in advance, 

Regards, 
Nikhil. 
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