Subject: RE: Consumer Protection complaint - Delivery to the wrong address
From: Akshay Berry <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Ashish Karini <[email-masked]>, Sameer Hasan <[email-masked]>, OLM DXB <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 15 Jul 2022 11:27:23 +0000

@Sameer<mailto:[email-masked]> @Ashish<mailto:[email-masked]>,

Need urgent action on the below complaint. Customer has raised to DED that the order has been delivered to a wrong house.

Order ID: 9578176512
Tracking ID: FP071222001662

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Nikhil Bishnoi <[email-masked]>
Sent: Friday, July 15, 2022 2:29 PM
To: [email-masked]; [email-masked]; Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Consumer Protection complaint - Delivery to the wrong address

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Hi ​Team,

The customer is complaining that this house is not his. He has shared the image of his house which is different from the one that is available as POD. Kindly check and investigate as the customer has raised a complaint to Consumer Protection.

Problem Statement: Delivery to the wrong house
Order Date: Jul 12, 2022
Order ID: 9578176512
Tracking ID: ​FP071222001662
Assistance Required: Please check and investigate

Regards,
Nikhil.
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