Subject: Re: Apple watch return -
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 6 Jul 2022 16:24:02 +0000

Manish and Nikhil,

Please explain how did this wrong response go.

Also how come this agent is using <> to put in variables within canned responses. How come no one is checking. I need a clear answer.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Deeksha Dadu <[email-masked]>
Sent: 06 July 2022 9:52 PM
To: Apoorv Joshi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Subject: Fwd: Apple watch return -

Call me regarding this tomorrow. Who is this agent???

Sent from my iPhone

Begin forwarded message:

From: Deeksha Dadu <[email-masked]>
Date: 6 July 2022 at 21:48:51 GMT+5:30
To: Saurabh Dadu <[email-masked]>
Subject: Fwd: Apple watch return -

Sent from my iPhone

Begin forwarded message:

From: Apoorv Joshi <[email-masked]>
Date: 6 July 2022 at 16:03:27 GMT+5:30
To: "mustehsan.siddiqui" <[email-masked]>
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Ankur Kwatra <[email-masked]>, Deeksha Dadu <[email-masked]>, escalations dxbteam <[email-masked]>
Subject: Re: Apple watch return -

Hi Mustehsan,

We will update the canned responses immediately for this and add this disclaimer as advised by you. Appreciate your guidance here.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mustehsan Siddiqui" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: "Ankur Kwatra" <[email-masked]>, "deeksha" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Wednesday, July 6, 2022 3:41:01 PM
Subject: Re: Apple watch return -

Hi Apoorv & Team,

Thanks for looking into it.

To mitigate these issues moving forward, please also add a disclaimer in all return policy related emails/canned response, something like at the end of the email:

** Please note, all ELECTRONIC items are non-returnable as per our returns policy.

Regards,

Mustehsan Siddiqui

From: Apoorv Joshi <[email-masked]>
Date: Wednesday, 6 July 2022 at 1:58 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Ankur Kwatra <[email-masked]>, deeksha <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Subject: Re: Apple watch return -

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mahmoud,

Thank you for your email. I am getting this checked and we will give final warning to the agent regarding this. This update has been shared with the team multiple times already. We will ensure this will not repeat.

I will also share this feedback with the whole team to ensure everyone is aware of this.

Apologies for this.

Regards,

Apoorv

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "Ankur Kwatra" <[email-masked]>, "deeksha" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>
Sent: Wednesday, July 6, 2022 3:20:42 PM
Subject: RE: Apple watch return -

Hi team,

Below mention customer force store team to accept the return for apple watch item based on our response, “4569353”

Kindly note that we don’t accept return for Apple watch and in the store return too .

From: Jainul Ameer Mohammed Hussain <[email-masked]>
Sent: Wednesday, July 6, 2022 12:48 PM
To: Sangit Kunwar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Durga Prasad <[email-masked]>; Sudhir Kumar1 <[email-masked]>; Centrepoint Mall Of The Emirates <[email-masked]>
Subject: RE: Apple watch return -

Hi @Sangit<mailto:[email-masked]>

Thank you for notifying me on this,

Dear @Escalations Dxbteam<mailto:[email-masked]>

Kindly advise your respective customer service agent to give proper communication on returns to the customer to avoid miscommunication between the customer and the store team, this may cause customer service standards…

Best Regards!

M.Hussain

Sr. Executive – Retail Operations

M : +971 561 997 151

From: Sangit Kunwar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 6, 2022 12:15 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Durga Prasad <[email-masked]<mailto:[email-masked]>>; Sudhir Kumar1 <[email-masked]<mailto:[email-masked]>>; Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>
Subject: Re: Apple watch return -

++ details attached.

Pls understand from customer service team as i believe we suppose not to accept for any electronic in store. Especially the expensive brands.

Regards,

Sangit Kunwar

Centrepoint

 Mall of the Emirates

M – 0565465092

________________________________

From: Sangit Kunwar
Sent: Wednesday, July 6, 2022 12:12:31 PM
To: Jainul Ameer Mohammed Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Durga Prasad <[email-masked]<mailto:[email-masked]>>; Sudhir Kumar1 <[email-masked]<mailto:[email-masked]>>; Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>
Subject: Apple watch return -

Hi Jainul,

This is to inform you that we have accepted the return of apple watch online return as the customer team provide wrong information to customer.

Scenario - Customer called online team for apple watch return policy,

Regards,

Sangit Kunwar

Centrepoint

 Mall of the Emirates

M – 0565465092

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