Subject: RE: Refund Issue - 9515026138
From: Sabir Sutharya <[email-masked]>
To: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>, Punit Darji <[email-masked]>, Kritika Mohta <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Mon, 4 Jul 2022 14:34:45 +0000

Dear Punit / Kritika,

As per my understanding, if we cannot process the refund through Hybris then cash refund has to be processed.

Please advise.

Regards,

Sabir Sutharya

Shared Service – C2C
Landmark Group,
Landmark Tower, Dubai Marina
Dubai, United Arab Emirates.
Tel: +971<tel:+971> 4 517 3445

From: Akshay Berry <[email-masked]>
Sent: Monday, 4 July 2022 6:03 PM
To: Manish Kumar <[email-masked]>; Sabir Sutharya <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Ankur Kwatra <[email-masked]>; Punit Darji <[email-masked]>; Kritika Mohta <[email-masked]>
Subject: RE: Refund Issue - 9515026138

@Sabir<mailto:[email-masked]> @Sonal<mailto:[email-masked]> @Rohit Kamath (TCS)<mailto:[email-masked]>,

Assist for the refund process as it is failing in Hybris.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 3, 2022 1:59 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 9515026138

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Akshay,

We have checked with the customer however he is very dispappointed and not ready to accept the voucher.

The is asking us to consult your team and arrange refund to his account only.

We request you to please advise us further.

Thank you for your help.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 2:58:51 PM
Subject: RE: Refund Issue - 9515026138

@Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Convince customer for voucher as the order is more than 6 months old that’s why the refund is rejected.

Processing manual refund will involve multiple approvals which will delay the process further.

Regards,
[Logo    Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 9:03 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue - 9515026138

++ @Akshay Berry<mailto:[email-masked]> Please have a look into this.

Thanks & Regards,
 [Shape    Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 26, 2022 12:11 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 9515026138

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Please help us on the below request.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 21, 2022 8:20:35 AM
Subject: Fwd: Refund Issue - 9515026138

Hi Team,

Kindly assist with the refund as per below mail. Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>
Cc: "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 June, 2022 09:38:58
Subject: Refund Issue

Hi Team,

With reference to the ticker id :4479989

Order Id : 9515026138
Amount : 110.00 AED

The refund was not processed successfully we have raised jira under REL-156761 the have informed us to check with finance team to process it manually,as it is more than 6 months old order.

Kindly check and do the needful.

Regards.
Bahashwan.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com