Subject: RE: INCOMPLETE CUSTOMER DETAILS-26-JUN-22
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>
Date: Wed, 29 Jun 2022 11:31:04 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> IBAN will be of 24 Alphanumeric digits & not 25 digits.

Kindly provide the correct IBAN to process the refund again.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, June 28, 2022 12:17 PM
To: Malik Ismail <[email-masked]>
Cc: Mohammed Athar (TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

For this order 6142675936 - 4420376

The correct IBAN is SA76 1000 0068 5000 0016 27201

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 2:42:43 PM
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22

Hi Malik,

For order 6144962515 - 4552749

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 28, 2022 2:36:03 PM
Subject: Re: INCOMPLETE CUSTOMER DETAILS-26-JUN-22

Hi Malik,

Customer contacted in below ticket ids for the mentioned order numbers for CP and MAX:

6142675936 - 4420376
6133149123 - 4420422
6147266320 - 4552360
6150321386 - 4552446
6146761535 - 4552467
6144962515 - 4552728

Thanks and Regards,
Apoorv

________________________________
From: "malik ismail" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 5:47:04 PM
Subject: FW: INCOMPLETE CUSTOMER DETAILS-26-JUN-22

Hi @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Please do the needful for CP & Max.

Regards,
From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 26, 2022 7:24 PM
To: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>; HCCustomer Carefloor <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: KSA CCCTeamLeaders <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Momen Elmassry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Tarek Mohamedali <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Prabhakar Singh <[email-masked]<mailto:[email-masked]>>
Subject: INCOMPLETE CUSTOMER DETAILS-26-JUN-22

Hi All,

Please provide the correct details for the below orders to process the refund.

Note: If no details are received in 3 working days will close the tickets

Order Nr.
Ticket
CONCEPT
REJECTION REASON
6138982333
8674001
HC
IBAN INCOMPLETE
6143106651
8667001
HC
No Account details
6142675936
8675002
CP
Incorrect IBAN
6136535542
8702014
HC
IBAN INCOMPLETE
6146805855
8680012
HC
Account name is wrong
6144319494
8680010
HC
BANK NAME IS WRONG
6133149123
8697089
CP
Account name is wrong
6147266320
8697087
MAX
INVALID ACCOUNT NUMBER ERROR
6150321386
8697066
CP
No Bank Name
6149537405
8697064
HC
IBAN is INCOMPLETE
6146761535
8697009
CP
INVALID IBAN ERROR
6144962515
8697004
CP
INCORRECT THE CUSTOMER NAME
6142527891
8694002
HC
IBAN is INCOMPLETE

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

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