Subject: RE: Request for Call back - 4166717
From: Mohamed Mahmoud <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Qazi Mohammed <[email-masked]>, Nesreen Saeed <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Ankur Kwatra <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Naif <[email-masked]>, Alanzi <[email-masked]>
Date: Wed, 29 Jun 2022 08:28:13 +0000

@Qazi Mohammed<mailto:[email-masked]> , @Nesreen Saeed<mailto:[email-masked]> , @Nusaybah Alzuman<mailto:[email-masked]>

Please get this checked.

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, June 29, 2022 12:19 PM
To: Mohamed Mahmoud <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Ankur Kwatra <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Naif <[email-masked]>; Alanzi <[email-masked]>
Subject: Re: Request for Call back - 4166717

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Ali,

Could you please assist to call the customer for the below case, he has contacted us again and is saying nobody has contacted them. Customer contact number is - 0501181171

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>, "Naif" <[email-masked]<mailto:[email-masked]>>, "Alanzi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 27, 2022 7:12:39 PM
Subject: Re: Request for Call back

Hi Team,

Can you please advise on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
To: "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 9, 2022 8:23:59 PM
Subject: RE: Request for Call back

Dear All,

The customer did not answer our attempts but the case was escalated to the SPOC

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +966 551379140
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Saeed Khawaldeh
Sent: Thursday, June 9, 2022 5:39 PM
To: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mario Hisham <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>
Subject: RE: Request for Call back

Hi Ali,

Customer is from KSA.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962799 741588
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Ali Mkhaimer
Sent: Thursday, June 9, 2022 5:27 PM
To: Apoorv Joshi; Mario Hisham; Saeed Khawaldeh
Cc: Akshay Berry; Manish Kumar; escalations dxbteam; Ankur Kwatra; Nikhil Bishnoi; MOHAMMED MURSHED
Subject: RE: Request for Call back

Hi Saeed,

You support please

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +966 551379140
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Thursday, June 9, 2022 5:21 PM
To: Mario Hisham <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; MOHAMMED MURSHED <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Subject: Re: Request for Call back

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 June, 2022 15:53:35
Subject: Re: Request for Call back

Hi Mario/Ali,

Can you please check the below and assist. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 26, 2022 5:41:15 PM
Subject: Re: Request for Call back

Hi Akshay,

Can you please assist on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 11, 2022 8:34:59 AM
Subject: Re: Request for Call back

Hi Ali,

Kindly arrange a call back on the below request.
Name:samha.ahmed
Phone number : 00966501181171

Issue description: Customer purchase item from store and the item was damage as the customer tried to exchange the item in store but he couldn't due to manager not available in store.Kindly check and do the needful as the customer request for call back.

Thank you for your help.

Regards,
Manish

________________________________
From: "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 7, 2022 12:09:18 PM
Subject: Request for Call back

Hi Manish,

Issue description: Customer purchase item from store and the item was damage as the customer tried to exchange the item in store but he couldn't due to manager not available in store.Kindly check and do the needful as the customer request for call back.

Name:samha.ahmed
Phone number : 00966501181171
Email ID:[email-masked]

Regards,
M.Murshed

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