Subject: RE: Call back request: Damaged item
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Aya Saoud <[email-masked]>, Ankur Kwatra <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nour Hanayneh <[email-masked]>, Rawan Barghouth <[email-masked]>
Date: Tue, 28 Jun 2022 16:28:38 +0000

Hi Manish,

We have tried to reach the customer three times with no response.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Manish Kumar [mailto:[email-masked]]
Sent: Tuesday, June 28, 2022 5:20 PM
To: Mario Hisham; Saeed Khawaldeh
Cc: escalations dxbteam; Aya Saoud; Ankur Kwatra; Nikhil Bishnoi; Apoorv Joshi
Subject: Call back request: Damaged item

Hi Team,

Please help us on the below call back request.

Order id: 9575674041

Order date: Jun 26, 2022
Tracking id: FP062622003038
Item id: 163576001

Issue description: The customer wants a call on his contact number, as he received a damaged item (Juniors - Juniors Aberdeen Travel Cot with Mesh Sides), and the return request has been initiated still cx is requesting us for a call back, so please do the needful.

Customer's contact number: 0569145255

Thanks for your help!

Regards,
Aya.