Subject: Re: Order No. 8231501754 No records found on KPAY
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Rahul Nerkar <[email-masked]>, Manish Kumar <[email-masked]>, Reddy Prasad <[email-masked]>, Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, escalations dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Priyanka Gadiya, TCS" <[email-masked]>
Date: Wed, 22 Jun 2022 06:14:27 -0700 (MST)

Hi Shababe, 

Apologies for this. 

I will speak to the agent for this case and will share the feedback with them. Will make sure this is not happening again. 

Thank you for helping us, 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Rahul Nerkar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Reddy Prasad" <[email-masked]>, "Shajan Joy" <[email-masked]>, "Ajith Pillai" <[email-masked]>, "Geetanjali Gadpelly" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Rohit Kamath, TCS" <[email-masked]>, "Sonal Gyanchandani, TCS" <[email-masked]>, "Priyanka Gadiya, TCS" <[email-masked]> 
Sent: Wednesday, June 22, 2022 6:35:02 PM 
Subject: RE: Order No. 8231501754 No records found on KPAY 

Hi [ mailto:[email-masked] | 
@Rahul Nerkar (TCS) ] Please close the ticket, this wrong escalation. 

+++ [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] Below mention case belong to Credit Card payment, why agent still creating ticket in Hybris? 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Rahul Nerkar (TCS) <[email-masked]> 
Sent: Wednesday, June 22, 2022 4:16 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Reddy Prasad <[email-masked]>; Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]> 
Subject: Order No. 8231501754 No records found on KPAY 

Dear Shababe Sir, 

Order No. 8231501754 No records found on KPAY 

Regards, 

Rahul Nerkar. 

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