Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Tue, 14 Jun 2022 06:41:33 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @manish.kumar @apoorv Pls check with the agent, about why they created a ticket in Hybris and assign it to KNET group?

Mohammad Shababe Quamar

M

image.png (61 KB)

Mohammad Shababe Quamar

M

It's credit card payment, which means raise with Hybris team, creating JIRA ticket, and following the same. For KW credit card, no need to escalate with KNET (Finance) Team.

Mohammad Shababe Quamar

N

Mohammad Shababe Quamar

Hi @manish.kumar @apoorv Pls check with the agent, about why they created a ticket in Hybris and assign it to KNET group?

Hi Shababe, apologies and will inform the agent for the same. However, we have created jira ticket on May 01 https://landmark.atlassian.net/browse/REL-155343. Please advise, shall we reassign this hybris ticket to the Finance team now?

Nikhil Bishnoi

M

Hi Nikhil, comment added in JIRA ticket, wait for Hyrbis team's response.

Mohammad Shababe Quamar

N

Mohammad Shababe Quamar

Hi Nikhil, comment added in JIRA ticket, wait for Hyrbis team's response.

Thank you.

Nikhil Bishnoi

M

Hi @nikhil.bishnoi Please inform to agent, that don't create any ticket in Hybris, if related to Credit Card payment, simple create JIRA ticket and they will take action.

Mohammad Shababe Quamar

N

Mohammad Shababe Quamar

Hi @nikhil.bishnoi Please inform to agent, that don't create any ticket in Hybris, if related to Credit Card payment, simple create JIRA ticket and they will take action.

Noted and feedback shared already with all.

Nikhil Bishnoi

M

Because of a duplicate ticket, that's why the Hybris team is unable to take action, so pls avoid this confusion.

Mohammad Shababe Quamar

N

Mohammad Shababe Quamar

Because of a duplicate ticket, that's why the Hybris team is unable to take action, so pls avoid this confusion.

Noted.

Nikhil Bishnoi

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