Subject: RE: [#4425649] - Feedback or suggestions
From: Mohammad Shababe Quamar <[email-masked]>
To: Varun Sharma <[email-masked]>, Splash <[email-masked]>, Charissa MariePastor <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shashikant Babra <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 13 Jun 2022 08:42:27 +0000

Hi @Varun Sharma<mailto:[email-masked]> Apologized for this

@Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> Please connect with the agent and brief them to check their response before sharing anything.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Varun Sharma <[email-masked]>
Sent: Sunday, June 12, 2022 1:02 PM
To: Splash <[email-masked]>; Charissa MariePastor <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shashikant Babra <[email-masked]>
Subject: RE: [#4425649] - Feedback or suggestions

I already replied last week, please issue refund and apology voucher- @Escalations Dxbteam<mailto:[email-masked]> why is this pending

Best
Varun

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 12, 2022 10:48 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Charissa MariePastor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shashikant Babra <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4425649] - Feedback or suggestions

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly update?

The customer bought 2 black cotton jeans from splash last 2 weeks before: store in mall of Emirates Al Barsha ,the jeans got a tear on the back same day both jeans and she is very disappointed.

The customer is not able to return the item after 14 days, so kindly check this issue if we can offer him a voucher.

Invoice and item photos are attached.

Kindly check and do the needful

Regards,
Samer
On Wed, 8 Jun at 5:42 PM , Varun Sharma <[email-masked]<mailto:[email-masked]>> wrote:
@Splash<mailto:[email-masked]> please refund or offer equivalent voucher @Escalations Dxbteam<mailto:[email-masked]> please support in initiating the refund.

Adding @Shashikant Babra<mailto:[email-masked]> to check product quality issue as the jeans tore immediately after purchase

Best
Varun

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 8, 2022 5:07 PM
To: Charissa MariePastor <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4425649] - Feedback or suggestions

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

The customer bought 2 black cotton jeans from splash last 2 weeks before: store in mall of Emirates Al Barsha ,the jeans got a tear on the back same day both jeans and she is very disappointed.

The customer is not able to return the item after 14 days, so kindly check this issue if we can offer him a voucher.

Invoice and item photos are attached.

Kindly check and do the needful

Regards,
Samer
On Mon, 6 Jun at 2:28 AM , Hruthik <[email-masked]<mailto:[email-masked]>> wrote:
No worries money is not a big deal but trust on splash products from now zero never visit again and by products from splash

On Sun, Jun 5, 2022, 2:42 PM Splash <[email-masked]<mailto:[email-masked]>> wrote:
Hi Hruthik,
Thank you for reaching out to us with your concern.

We would like to inform you that you will not be able to visit the store and return the item after 14 days from the purchase date.

Feel free to get in touch if you need further assistance.

Your friends,
The Support Team.

4425649:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

4425649:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com