Subject: Re: Regarding update of contact/email id in FD
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Alanzi <[email-masked]>, Manish Kumar <[email-masked]>, Naif <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Sat, 11 Jun 2022 00:19:27 -0700 (MST)

Hi Imran, 

Thank you for your feedback. 

We will share this with the team again and will make sure this is being followed. 

Thanks and Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Alanzi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Naif" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, June 9, 2022 7:13:32 PM 
Subject: RE: Regarding update of contact/email id in FD 

Hi Team, 

A gentle reminder on the below process. 

Let’s follow this rigorously and do not miss to capture any of the customer’s contact details. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, 9 March 2022 11:50 AM 
To: Mohd Imran <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; abdulmajeed alanzy <[email-masked]>; hessah alosaimi <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: Re: Regarding update of contact/email id in FD 

External email sender, please take precaution. 

Hi Imran, 

Thanks for sharing this, 

Noted, we have already conveyed to the agents to make sure that they add the customer email ID if it is not there on the ticket. 

Regards 
Shakeeb 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "abdulmajeed alanzy" < [ mailto:[email-masked] | [email-masked] ] >, "hessah alosaimi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 9, 2022 10:34:20 AM 
Subject: Regarding update of contact/email id in FD 

Hi Team, 

Please be informed that while creating any parent ticket agent should not mention their email address or contact numbers in customer’s contact details option. In case, if the query is post order, we can get customer’s email address from Hybris. 

However, if the query is pre order (if email id is unavailable) we have created a specific account for all the pre order queries to be tagged under that. Refer below screenshot. 

Adding to this, for the child tickets it is automatically fetching agent’s email id and in that process no changes are required. 

We need adherence on that, with zero cases. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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