Subject: RE: Call back request
From: Saeed Khawaldeh <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, AHMED OMER <[email-masked]>, "Ankur Kwatra" <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>, "Ritesh Sharma" <[email-masked]>
Date: Thu, 9 Jun 2022 15:53:37 +0000

Hi Team,

We have called the customer from our side.

The customer's point of view is that the coupons terms were misleading and not clear in the first place when he received them from CP branch.

When the CS went to apply coupons at Domino’s, the employees at Domino’s informed him that these coupons are valid for online orders from Domino’s website and only for Pepperoni Pizzas only.

The customer does not like Pepperoni Pizzas and he informed us that if these terms were told to him previously, he would not have purchased from our CP store in the first place.

The store empolyees contacted the customer later to provide him with another coupon that can be used to purchase all kinds of Pizzas, but he rejected because the store only offered one!

Looping @Ritesh

The customer received the coupons from our stores and insists on getting this resolved from our end not from Domino’s end.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Apoorv Joshi [mailto:[email-masked]]
Sent: Thursday, June 9, 2022 10:47 AM
To: Mario Hisham; Saeed Khawaldeh
Cc: Manish Kumar; Mohammad Shababe Quamar; escalations dxbteam; Nikhil Bishnoi; AHMED OMER; Ankur Kwatra; Nour Hanayneh; Mohammad Tarabishi; Rawan Barghouth; Ali Mkhaimer
Subject: Re: Call back request

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>, "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 June, 2022 17:58:52
Subject: Re: Call back request

Hi Team,

Please assist us assist us on the below call back request.
Customer contact number: +971-551641050
Customer name: Sreekumar Nair

Case id - e

The store gave the Cx coupon gift and informed him the voucher is valid at all domino's stores in uae, when he tried to produced the vouchers at at store in hamdan they refused it and they asked to used it online orders, When he tried to ordering through online its shown that 25AED OFF Value discount - Valid on Medium and Large hand tossed Pizzas Only Target product: Peperoni Pizza.

The customer call us and he called Domino's Customer Support and they reject the complain and ask him to check our support, he is so upset and he mention that we give him the voucher so he need the solution from us.

Thank you for your help.

Rergards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 4, 2022 9:30:18 PM
Subject: Re: Call back request

Hi Ali,

Thank you for your response.

We will follow up the same for any further on going call back request.

Regards,
Manish

________________________________
From: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Rawan Barghouth" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 4, 2022 9:24:33 PM
Subject: RE: Call back request

Dear Mansih,

As mentioned several times previously for call back cases, please share it directly to my colleagues Saeed and Mario

@saeed @Mario  FYKA please

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +966 551379140

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Manish Kumar [mailto:[email-masked]]
Sent: Saturday, June 4, 2022 5:57 PM
To: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; AHMED OMER <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>
Subject: Re: Call back request

Hi Ali,

Please confirm if the needful has been done in order to close the below case.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Ali Mkhaimer" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "AHMED OMER" <[email-masked]<mailto:[email-masked]>>, "Ankur Kwatra" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 1, 2022 9:45:28 PM
Subject: Call back request

Hi Team,

Customer contact number: +971-551641050
Customer name: Sreekumar Nair

Case id - 4240464
The store gave the Cx coupon gift and informed him the voucher is valid at all domino's stores in uae, when he tried to produced the vouchers at at store in hamdan they refused it and they asked to used it online orders, When he tried to ordering through online its shown that 25AED OFF Value discount - Valid on Medium and Large hand tossed Pizzas Only Target product: Peperoni Pizza.
​
The customer call us and he called Domino's Customer Support and they reject the complain and ask him to check our support, he is so upset and he mention that we give him the voucher so he need the solution from us.

Regards,
Manish