Subject: Re: Complaint Against our CS call agents
From: Manish Kumar <[email-masked]>
To: Mario Hisham <[email-masked]>, Saeed Khawaldeh <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Ankur Kwatra <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>
Date: Tue, 7 Jun 2022 07:17:53 -0700 (MST)

Hi Team, 

Please arrange an apology call for this customer on his contact number 0505160396. 

Thank you for your help. 

Regards, 
Manish 

From: "AHMED OMER" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ankur Kwatra" <[email-masked]> 
Sent: Tuesday, June 7, 2022 3:34:30 PM 
Subject: Complaint Against our CS call agents 

Hi Team, 

Problem Statement: Complaint Against our CS call agents 
Customer name: Aseel 
Customer contact number: 0505160396 

Assistance Required: Need Urgent Check on this complain 
Issue Description: The customer contacted us telling that got a rude and unpolite behavior from our customer reservice call agent named "Abdulla" and he got over all bad service for our call agents and asked for a complaint to be raised on this matter, please check the issue and do the needful. 

Best Regards, 
Ahmed Omer