Subject: Store Purchase, Item Replacement issue - 4289761
From: Apoorv Joshi <[email-masked]>
To: Qazi Mohammed <[email-masked]>, Nusaybah Alzuman <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Ankur Kwatra <[email-masked]>, Manish Kumar <[email-masked]>, Naif <[email-masked]>, Alanzi <[email-masked]>
Date: Tue, 7 Jun 2022 01:32:11 -0700 (MST)

Hi Team, 

Store Name - Riyadh Gallery Mall, CP 

Customer purchased items from the store and they received a preopened product. Customer complained to the store branch regarding replacement and they told the customer to visit the branch after contacting on a number. 

The customer has not been contacted again yet and is requesting to be contacted. 

Customer details are as follows, please have the customer contacted asap and help to resolve this: 

NAME: Siyan 
Mobil# : 0506614603 

Please assist to get an update here. Thank you for your help! 

Regards, 
Apoorv