Subject: Re: Refund pending to BENEFIT - 7364032002
From: "Zeeshan Mohammad(TCS)" <[email-masked]>
To: Manish Kumar <[email-masked]>, Mohmed Ghadiyali <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 5 Jun 2022 08:35:52 +0000

Hi Manish,

Kindly share proper screenshot from JIRA with order number and my credit amount reomval mentioned.

?
Received Time                                   Terminal ID             Brand ID        Authorization Code                      Action                          Currency Code                   Trans. Amount                    Result Code                            Host Response                    Mer. TrackID                            TranId                          Ref. Id                        ECI     IP Address                      UDF1                    UDF2
4/3/2022 5:40   '677950 'BENEFIT        '495880 1 - Purchase    '048    '19.36  'CAPTURED       '00     '7364032002     '202209373199148        '209354337181   '7      '84.255.185.52  '42a6b79a-84bb-4d3b-8e59-f4bc750138e7   'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]>
Sent: Saturday, June 4, 2022 4:03 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund pending to BENEFIT - 7364032002

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Mohmed,

Please assist us on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "Zeeshan Mohammad, TCS" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>
Sent: Sunday, May 15, 2022 12:38:31 PM
Subject: Re: Refund pending to BENEFIT - 7364032002

Hi Zeeshan,

I will attach the screenshot again and will underline the part where it mentions that the my credits have been removed.

Please look into this and advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Zeeshan Mohammad, TCS" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>
Sent: Sunday, May 15, 2022 12:31:35 PM
Subject: Re: Refund pending to BENEFIT - 7364032002

Hi Apoorv,

I am not able to see my credit removed amount in the screenshot you shared. Kindly share proper screenshot.

Received Time                                   Terminal ID             Brand ID        Authorization Code                      Action                          Currency Code                   Trans. Amount                    Result Code                            Host Response                    Mer. TrackID                            TranId                          Ref. Id                        ECI     IP Address                      UDF1                    UDF2
4/3/2022 5:40   '677950 'BENEFIT        '495880 1 - Purchase    '048    '19.36  'CAPTURED       '00     '7364032002     '202209373199148        '209354337181   '7      '84.255.185.52  '42a6b79a-84bb-4d3b-8e59-f4bc750138e7   'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Thursday, May 12, 2022 5:40 PM
To: Zeeshan Mohammad(TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Refund pending to BENEFIT - 7364032002

CAUTION: External email sender. Use caution when clicking on links or opening attachments!

Hi Zeeshan,

My Credits were removed by Jira team (PFA) but the refund to Benefit is not processed. Kindly assist.

Order ID: 7364032002
Amount: BHD 8.8

Thank you for your help.

Regards,
Apoorv.
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