Subject: Call back request
From: Manish Kumar <[email-masked]>
To: Ali Mkhaimer <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>, Apoorv Joshi <[email-masked]>, Aya Saoud <[email-masked]>, AHMED OMER <[email-masked]>
Date: Sat, 4 Jun 2022 02:46:02 -0700 (MST)

Hi Team, 

Kindly arrange an apology call back for this customer on his contact number 0201002893027. 

Case id - 4398782 

With regards to Order ID 6135991113, the customer has done the purchase from KSA and left for Egypt. In Egypt he noticed that one of the item is having magnetic tag on it. 
He went to Max Smouha branch in Alexandria on May 24 between 5:15 - 5:45 PM as he don't have Splash near by. 

He took the original invoice and ask the store team to assist to remove the magnetic sensor. He spoke to the branch manager and complaining against him that he didn't look at the invoice and refused to assist and was rude in his behavior. The customer requested for assistance as he was not in KSA and don't have Splash store near by. 

The customer can be contacted on 00201002893027. 

Kindly assist in getting this resolved. 

Regards, 
Manish