Subject: Chat access denied for both LMS and KSA
From: Manish Kumar <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>, malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Ankur Kwatra <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Sohaib Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>, Naif <[email-masked]>, Abdulmajeed Alanzy <[email-masked]>, Alanzi <[email-masked]>
Date: Tue, 31 May 2022 07:11:25 -0700 (MST)

Hi Team, 

We are getting error on LSM and KSA both chats group for all the agents, it says access denied (Your account has been suspended due to outstanding dues. Please contact the account administrator) 

https://landmarkgroup.freshchat.com/a/224106425474082/error/403 

For reference please find the attachment and help us to fix the issue. 

Thank you for your help. 

Regards, 
Manish