Subject: DAMAGED ITEM 8162200355
From: Mohammad Musaed <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 28 May 2022 01:01:12 -0700 (MST)

Hi Team, 

The issue has been shared with the HC KW team under the child ticket no (4325307), but no reply came from their side please check the issue and do the needful. 

Problem Statement: WWD DAMAGED ITEM 
Order Date : Mar 22, 2022 
Order ID: 8162200355 
Tracking ID: 18526998162200355 
Item ID: 162778491 - - Saturn Queen Bed - 160x200 cm 
Assistance Required: Damaged Item 

Issue Description: The customer emailed us informing us that the item (162778491 ) coat’s headboard piece was broken at the screw area. 

Now the customer is asking for an exchange/replace the item. So we request you to check this concern and let us know if we can offer a return or exchange to the customer or not. 

Regards, 
M.T