Subject: Re:KW HC: damaged under warranty item 8109618272
From: Manish Kumar <[email-masked]>
To: tejinder singh <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, wasim qureshi <[email-masked]>, Mohammad Musaed <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ankur Kwatra <[email-masked]>
Date: Tue, 24 May 2022 21:18:52 -0700 (MST)

Hi Tejinder, 

Kindly assist us on the below request, the issue is also escalated under child ticket id 4187796. 

Thank you for your help. 

Regards, 
Manish 

From: "Mohammad Musaed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, May 23, 2022 2:32:53 PM 
Subject: damaged under warranty item 8109618272 

Hi Team, 

Problem statement: Item damaged under warranty 

Order Number: 8109618272 
Order Created: OCt 26 2022 
Tracking id - 17657148109618272 
Item: 162507900 - - Miles 2-Seater Fabric Sofa 

Assistance Required: Kindly check if the item can be repaired or replaced or a return and refund can be arranged for this item 

Issue Description: The customer has reported that the item is under warranty and the upholstery started to go down suddenly and don't feel there is padding at all inside the sofa. There is loose wooden pieces from buttom of the sofa. 

Regards, 
M.T