Subject: Fwd: [#4376663] - Conversation with dounia
From: Max <[email-masked]>
To: [email-masked], Reddy Prasad <[email-masked]>, "Rahul Nerkar (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 May 2022 13:50:46 +0000

Hi Team,     As per Hybris the refun has been process to Knet for the order id 8166955669 and the cx has also shard the return receipt from the store.  For reference please see the below screeshot and advise us further.   Thank you for your help.     Regards, Manish   
                           
                            On
                            Tue, 24 May at 10:23 AM
                            ,  Max <[email-masked]>  wrote:
                             
 ++ 
@Manish Kumar
@Apoorv Joshi

 

 
 Please check with the customer regarding the refund issue and understand, is there an RV refund or KNET refund issue? 

 

 
 Thanks & Regards, 

  

 
 Shababe Quamar 

 

 
 
 +971 4 517 4278 

 Landmark Group HQ, Marina, Dubai, UAE. 

 www.landmark.digital 

 

 

  

 
  
 From: Reddy Prasad <[email-masked]>  
Sent: Sunday, May 22, 2022 11:21 AM 
To: Rahul Nerkar (TCS) <[email-masked]>; Max <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Cc: Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Mustafa Chakki <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>;
 Rohit Kamath <[email-masked]>; Sonal Gyanchandani <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]> 
Subject: RE: [#4376663] - Conversation with dounia 

 

 Dear 
@Mohammad Shababe Quamar

 

 
 Can you please check and confirm on voucher cancellation process

 

 
 We have discussed and agreed earlier, in case of any voucher refund, CS team to block the voucher and send confirmation to territory team to do manual refund. 

 

 Please do the needful.   

 

 
 Regards 

 

 Reddy Prasad 

 

 

 
From: Rahul Nerkar (TCS) <[email-masked]>
 
Sent: Sunday, May 22, 2022 7:08 AM 
To: Reddy Prasad <[email-masked]>; Max <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Mustafa Chakki <[email-masked]>;
 Geetanjali Gadpelly <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Rohit Kamath <[email-masked]>;
 Sonal Gyanchandani <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]> 
Subject: Re: [#4376663] - Conversation with dounia 

 

   

  

 

 
Dear all

 

 

 

 
 
tranid:202211122565895 for order no.8166955669.

 

 
 
I have already shared transaction ID as requested by MAX on Same date but mail undelivered to MAX because of not whitelisted email. Please
 see the trailing mail for details.

 

 
 
Please someone forward the same to Max.

 

 
 
Regards,

 

 
 
Rahul Nerkar.

 

 

 

 

 

 

 

  

 

   

 

 

 

 
From: Reddy Prasad <[email-masked]> 
Sent: Saturday, May 21, 2022 12:54 PM 
To: Rahul Nerkar (TCS) <[email-masked]>; Max <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Mustafa Chakki <[email-masked]>;
 Geetanjali Gadpelly <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Rohit Kamath <[email-masked]>;
 Sonal Gyanchandani <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]> 
Subject: RE: [#4376663] - Conversation with dounia  

 

 

 
 
 Dear Rahul  

   

 I believe this is voucher refund 

   

 Is the voucher cancelled in the system  

   

 
 Regards 

   

 Reddy Prasad 

 

 

 
From: Rahul Nerkar (TCS) <[email-masked]>
 
Sent: Thursday, May 19, 2022 1:38 PM 
To: Max <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Reddy Prasad <[email-masked]>; Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>;
 Mustafa Chakki <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>;
 Rohit Kamath <[email-masked]>; Sonal Gyanchandani <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]> 
Subject: Re: [#4376663] - Conversation with dounia 

 

 

 Dear all 

 

 

 
 
tranid:202211122565895 for below mentioned order no.8166955669.

 

   

 

 

 

 

 Regards, 

 

 

 
 Rahul Nerkar. 

 

 

From: Max <[email-masked]> 
Sent: Thursday, May 19, 2022 2:16 PM 
To: Rahul Nerkar (TCS) <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#4376663] - Conversation with dounia  

 

 

 
 CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 

 Hi team, 

 

 

 
 Order ID: 8166955669 

 

 

 
 Could you please share with us the transaction ID as the customer denied receiving the refund amount. 

 

 

 
 Thank you in advance, 

 

 

 
 Regards, 

 
 
 Mais 

 

 
 
4376663:1125156

 

 

 

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