Subject: used cases / wrong assignee
From: Mohamed Mahmoud <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Rawan Barghouth <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Faraz Lohani <[email-masked]>
Date: Tue, 24 May 2022 09:43:05 +0000

Hi @Saeed Khawaldeh<mailto:[email-masked]>, @Rawan Barghouth<mailto:[email-masked]>, @Apoorv Joshi<mailto:[email-masked]>, @Manish Kumar<mailto:[email-masked]>

We have come across some used cases where still agents assigned it to WH.

However, all the cases related to OLM/Courier where It has to be sent to them over an Email not raise a ticket to WH team.

As we discussed before these tickets will not be touched by the WH team which leads to violating the SLA and affecting the team's performance.

So please check the attached sheet and let me know if any help is needed.

Waiting for the feedback.
[Logo  Description automatically generated]
     Mohamed Ali
     Vendor Support & Escalations Specialist
[[email-masked]]
     Landmark Group HQ, Marina, Dubai, UAE.
     www.landmark.digital<http://www.landmark.digital/>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com