Subject: RE: [#4376663] - Conversation with dounia
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, "Rahul Nerkar (TCS)" <[email-masked]>, Max <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>, Rohit Kamath <[email-masked]>, Sonal Gyanchandani <[email-masked]>, "Priyanka Gadiya (TCS)" <[email-masked]>
Date: Tue, 24 May 2022 06:23:10 +0000

++ @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>

Please check with the customer regarding the refund issue and understand, is there an RV refund or KNET refund issue?

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]>
Sent: Sunday, May 22, 2022 11:21 AM
To: Rahul Nerkar (TCS) <[email-masked]>; Max <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Mustafa Chakki <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Rohit Kamath <[email-masked]>; Sonal Gyanchandani <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: RE: [#4376663] - Conversation with dounia

Dear @Mohammad Shababe Quamar<mailto:[email-masked]>

Can you please check and confirm on voucher cancellation process

We have discussed and agreed earlier, in case of any voucher refund, CS team to block the voucher and send confirmation to territory team to do manual refund.

Please do the needful.

Regards

Reddy Prasad

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 22, 2022 7:08 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Rohit Kamath <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#4376663] - Conversation with dounia

Dear all

tranid:202211122565895 for order no.8166955669.

I have already shared transaction ID as requested by MAX on Same date but mail undelivered to MAX because of not whitelisted email. Please see the trailing mail for details.

Please someone forward the same to Max.

Regards,

Rahul Nerkar.

________________________________
From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 21, 2022 12:54 PM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>; Max <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Rohit Kamath <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4376663] - Conversation with dounia

Dear Rahul

I believe this is voucher refund

Is the voucher cancelled in the system

Regards

Reddy Prasad

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 19, 2022 1:38 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Rohit Kamath <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#4376663] - Conversation with dounia

Dear all

tranid:202211122565895 for below mentioned order no.8166955669.

Regards,

Rahul Nerkar.

________________________________

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 19, 2022 2:16 PM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4376663] - Conversation with dounia

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi team,

Order ID: 8166955669

Could you please share with us the transaction ID as the customer denied receiving the refund amount.

Thank you in advance,

Regards,

Mais

4376663:1125156

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