Subject: RE: Refund issue: 8211149577
From: Mohammad Shababe Quamar <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mustafa Chakki <[email-masked]>, Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Faraz Lohani <[email-masked]>
Date: Tue, 17 May 2022 07:36:05 +0000

Hi @Manish Kumar<mailto:[email-masked]>

Please create the Hybris ticket and mention the bank detail to process into customer’s account.

Bank name & branch: NATIONAL BANK OF KUWAIT (NBK)
· Account name:AMR MAHMOUD ABDELHAMID KASSEM
· Account number:2003398494
· IBAN number:KW16NBOK0000000000002003398494
.account type : curren

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Manish Kumar <[email-masked]>
Sent: Monday, May 16, 2022 1:40 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Mustafa Chakki <[email-masked]>; Shajan Joy <[email-masked]>; Ajith Pillai <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Faraz Lohani <[email-masked]>
Subject: Re: Refund issue: 8211149577

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Shababe,

Please assist us on the below request and getting this case closed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 29, 2022 3:18:23 PM
Subject: Re: Refund issue: 8211149577

Hi Faraz,

Kindly note that the customer is also ready to accept the amount in his My credit walled in order to finalize the issue.

Please look into it and check through which method the amount can be refunded to the cusotmer earliest whether bank transfer or the My credit refund and do the needful accordingly.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 29, 2022 3:11:09 PM
Subject: Re: Refund issue: 8211149577

Hi Faraz,

Please assist us to get an update on the below request in order to get this case closed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Ajith Pillai" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 26, 2022 2:30:56 PM
Subject: RE: Refund issue: 8211149577

Hi @Mustafa Chakki<mailto:[email-masked]>,

Kindly update the below refund as the customer keeps following up for the refund.

Amount : 24 KWD

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 19, 2022 2:38 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue: 8211149577

External email sender, please take precaution.
Hi Team,

With regards to the order id 8211149577, the refund of KWD 24.00 is declined and Jira team is unable to assist as the order was placed on Oct 31, 2021.

The bank details are already updated in Hybris. Kindly assist with the refund.

Regards,
Apoorv.
________________________________
From: "Lakshmi (Jira)" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 April, 2022 14:01:31
Subject: [JIRA] (REL-154076) Bank details updation : 8211149577

Lakshmi made 3 updates and added 1 new comment. REL-System Reliability Engineering - Landmark/REL-154076 Bank details updation : 8211149577 
Lakshmi made 3 updates and added 1 new comment.
REL-System Reliability Engineering - Landmark<https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOTcxYWY1OTEyYzk3NGZlNGEzYWM0ODJmNDhhZmMxYTEiLCJwIjoiaiJ9>
  /
REL-154076<https://landmark.atlassian.net/browse/REL-154076?atlOrigin=eyJpIjoiOTcxYWY1OTEyYzk3NGZlNGEzYWM0ODJmNDhhZmMxYTEiLCJwIjoiaiJ9>
Bank details updation : 8211149577 <https://landmark.atlassian.net/browse/REL-154076?atlOrigin=eyJpIjoiOTcxYWY1OTEyYzk3NGZlNGEzYWM0ODJmNDhhZmMxYTEiLCJwIjoiaiJ9>
Updates
[Image removed by sender.]
Lakshmi 12:28 PM GST
Resolution:
Done

Status:
Work In Progress [→] Completed

Assignee:
Lakshmi [→] Faraz Lohani
Comments
[Image removed by sender.]
Lakshmi 12:28 PM GST

Hi @Faraz Lohani This is more than 6 month old order, please ask finance team to process it manually

View issue<https://landmark.atlassian.net/browse/REL-154076?atlOrigin=eyJpIjoiOTcxYWY1OTEyYzk3NGZlNGEzYWM0ODJmNDhhZmMxYTEiLCJwIjoiaiJ9>
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