Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 9 May 2022 13:44:26 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

M

Hi team

Malik Ismail

M

for products inquiry Pls use below user & pass on Sahla

Malik Ismail

M

lmext\farah_aldaragmih

Malik Ismail

M

Lmg@2024

Malik Ismail

N

Malik Ismail

for products inquiry Pls use below user & pass on Sahla

Thank you. We are able to log in with new credentials.

Nikhil Bishnoi

M

Nikhil Bishnoi

Thank you. We are able to log in with new credentials.

:thumbsup:

Malik Ismail

M

Hi @ankur.kwatra

Mahmoud Emad Elsayed

M

4207403, response in the scenario is irrelevant to customer inquire

Mahmoud Emad Elsayed

A

Checking Mahmoud

Apoorv Joshi

M

same 4301962

Mahmoud Emad Elsayed

A

checking

Apoorv Joshi

A

Mahmoud Emad Elsayed

4207403, response in the scenario is irrelevant to customer inquire

i will share the feedback with the agent here.

Apoorv Joshi

M

why

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

same 4301962

here also i will share the feedback

Apoorv Joshi

M

it was responded by LSM Automation Bot

Mahmoud Emad Elsayed

A

Customer is asking which payment mode they will be receiving the refund in right mahmoud?

Apoorv Joshi

A

Mahmoud Emad Elsayed

it was responded by LSM Automation Bot

yes agent has selected the incorrect response here, they should have selected others here, so someone from ksa team could respond to the customer manually and share the correct info with customer.

Apoorv Joshi

M

Apoorv Joshi

yes agent has selected the incorrect response here, they should have selected others here, so someone from ksa team could respond to the customer manually and share the correct info with customer.

ok, what the correct response agent should response in this case

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

ok, what the correct response agent should response in this case

They should have advised the customer about the payment mode they will receive their refund in and then the refund process.

Apoorv Joshi

M

Apoorv Joshi

They should have advised the customer about the payment mode they will receive their refund in and then the refund process.

do we have auto response for that ?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

do we have auto response for that ?

No, we do not. That is why i said agent should have selected "others" in the automation. So someone from ksa team could respond to the customer correctly

Apoorv Joshi

M

ok, please response with the same on email

Mahmoud Emad Elsayed

A

Can i ask someone from ksa team to do that as I can not respond in arabic from my end.

Apoorv Joshi

A

Also, in one case refund is already processed now

Apoorv Joshi

A

i will share the document with you in the email with all tags and the responses associated with them.

Apoorv Joshi

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