Subject: Re: money deducted but order not placed
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED ALMUSTAFA <[email-masked]>
Date: Wed, 4 May 2022 02:56:25 -0700 (MST)

Hi Team, 

Kindly assist with the below query. The customer is complaining that the amount was debited, but the order was not placed. 

Thank you for your help! 

Regards, 
Nikhil. 

From: "MOHAMMED ALMUSTAFA" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 2 May, 2022 14:53:31 
Subject: money deducted but order not placed 

Hi Team 

Problem Statement: Order wasn't placed amount deducted. 

Email ID: [email-masked] 

Bank withdrawal number: 405003 . for the amount (588.60 AED). 

The customer reported that he was charged but the order wasn't placed.. The customer provided screenshots. 

Thanks for the assistance. 

Regards, 
Almustafa.