Subject: RE: [#4218404] - inbound call - 9566625268
From: Muzahir Abbas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Centrepoint <[email-masked]>, Sameer Hasan <[email-masked]>, Mani Choudhury <[email-masked]>, olm auh <[email-masked]>, Ankkur Gupta <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ashish Karini <[email-masked]>
Date: Mon, 2 May 2022 06:09:55 +0000

Dear Team ,
As per courier he talked to the customer and problem is already solved .

________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Monday, May 2, 2022 9:55:25 AM
To: Faraz Lohani <[email-masked]>
Cc: Muzahir Abbas <[email-masked]>; Vaibhav Ohri <[email-masked]>; Centrepoint <[email-masked]>; Sameer Hasan <[email-masked]>; Mani Choudhury <[email-masked]>; olm auh <[email-masked]>; Ankkur Gupta <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ashish Karini <[email-masked]>
Subject: Re: [#4218404] - inbound call - 9566625268

External email sender, please take precaution.

Hi Faraz,

Customer has been contacted under 4218404

Regards,
Apoorv

________________________________
From: "Faraz Lohani" <[email-masked]>
To: "muzahir abbas" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "Centrepoint" <[email-masked]>, "Sameer Hasan" <[email-masked]>, "Mani Choudhury" <[email-masked]>, "olm auh" <[email-masked]>, "ankkur gupta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Ashish Karini" <[email-masked]>
Sent: Sunday, May 1, 2022 10:57:11 PM
Subject: RE: [#4218404] - inbound call - 9566625268

Hi @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]>,

Can you assist to get an alternate contact number for the customer.

From: Muzahir Abbas <[email-masked]>
Sent: Sunday, May 1, 2022 7:13 PM
To: Faraz Lohani <[email-masked]>; Vaibhav Ohri <[email-masked]>; Centrepoint <[email-masked]>; Sameer Hasan <[email-masked]>; Mani Choudhury <[email-masked]>; olm auh <[email-masked]>; Ankkur Gupta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Ashish Karini <[email-masked]>
Subject: RE: [#4218404] - inbound call - 9566625268

@Faraz Lohani<mailto:[email-masked]> _ I advised to courier to talk with customer , but as per courier , customer’s phone is switched off .

Kindly provide any alternative number of customer .

From: Faraz Lohani<mailto:[email-masked]>
Sent: 01 May 2022 17:24
To: Muzahir Abbas<mailto:[email-masked]>; Vaibhav Ohri<mailto:[email-masked]>; Centrepoint<mailto:[email-masked]>; Sameer Hasan<mailto:[email-masked]>; Mani Choudhury<mailto:[email-masked]>; olm auh<mailto:[email-masked]>; Ankkur Gupta<mailto:[email-masked]>
Cc: Escalations Dxbteam<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>
Subject: RE: [#4218404] - inbound call - 9566625268

Hi @Ankkur Gupta<mailto:[email-masked]>,

Please approve the below refund where the customer claims not to have received the below order and as per the system it is delivered. The courier has provided the below POD for the confirmation.

Amount : 292 AED

Order No : 9566625268

Cst has an order history of only 1 order with us.

PFB the POD

From: Muzahir Abbas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 29, 2022 12:35 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; olm auh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4218404] - inbound call - 9566625268

Dear Team

Please find the POD below, where the order is delivered .

From: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 29, 2022 11:27:23 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Muzahir Abbas <[email-masked]<mailto:[email-masked]>>; Mani Choudhury <[email-masked]<mailto:[email-masked]>>; olm auh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4218404] - inbound call - 9566625268

@Muzahir Abbas<mailto:[email-masked]>@Mani Choudhury<mailto:[email-masked]>@olm auh<mailto:[email-masked]>

Please update

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 28, 2022 5:33 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Sameer Hasan <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4218404] - inbound call - 9566625268

Hi @Sameer Hasan<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]>,

Can you please assist for the POD as the customer claims not to have received the order.

AWB:  FP042022000524
Order number : 9566625268

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 28, 2022 3:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4218404] - inbound call - 9566625268

External email sender, please take precaution.

Dear Team,

Kindly be informed that the customer did not receive the order so please attach the POD for the below:
Order number:
AWB:  FP042022000524
Order number : 9566625268
Phone number : +971554722966

Suha Ali

Back Office | Crystel

[email-masked]<mailto:[email-masked]>

On Sun, 24 Apr at 10:19 AM , Maqsood_ahmed97 <[email-masked]<mailto:[email-masked]>> wrote:

Good Morning

Kindly note that i check Building CCTV the Delivery Guy had visited my office around 4:15PM on 20/04/2022 that time our office was closed (our working hours 8:30 to 3:30) he took the picture and left

Later at the Main entrance reception area he had spoken with the Watchmen and left with the Parcel.

As you are saying that its Delivered So My Questions are??

1)where is the Acknowledgment copy? So i can trace the person who received this order.

2)If office was Closed why the Delivery person didnt contacted me?

3)Why Centre Point is Hiding his Identity and Delivery person details Mobile number?

4)As you can see in your attached picture that the office is closed and there is Timings also stick on the glass door and Lights also off.

Pls respond ASAP

Otherwise I have WhatsApp Chat history which i communicated with your 3 different call centre agents. I will use as a proof and will file a police complaint against Centrepoint and Courier company.

This is for your Information and necessary action.

Thanks & Regards

Maqsood Ahmed

Sent from Yahoo Mail on Android<https://go.onelink.me/107872968?pid=InProduct&c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&af_wl=ym&af_sub1=Internal&af_sub2=Global_YGrowth&af_sub3=EmailSignature>

On Fri, 22 Apr 2022 at 4:47 pm, Centrepoint

<[email-masked]<mailto:[email-masked]>> wrote:

Hi Maqsood_ahmed97,

Hi Dear,
Thank you for keeping in touch, do not hesitate to contact us if you have any inquiries.
We want to confirm with you if you have received your order successfully.
Apologize for the inconvenience that occurred.
Kindly find the attached proof of delivery for the order  : 9566625268
Your Friends,
Support Team

Back Office 'Qusai Zaidan'

On Thu, 21 Apr at 9:41 AM , Maqsood_ahmed97 <[email-masked]<mailto:[email-masked]>> wrote:

Dear Team,

Kindly be informed that the customer did not receive the order so please attach the POD for the below:

Order number:

AWB:  FP042022000524

Order number : 9566625268

Phone number : +971554722966

 Best regards,

Rahaf

4218404:1125156

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com